Cassidee Myhill
Urunga
Summary
Dynamic and passionate Hospitality Specialist with over 12 years of experience in delivering exceptional customer services. Adept at managing customer relations and resolving issues efficiently. Strong communication skills enhance my ability to foster positive interactions with diverse clientele. Eager to contribute to a thriving hospitality environment while ensuring memorable experiences for all customers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Horticulture Retail Attendant
Best Nursury
01.2021 - 10.2021
- Managed daily store operations and ensured all tasks were completed
- Supervised and motivated team members to meet sales targets consistently
- Conducted regular inventory checks to maintain accurate stock levels
- Coordinated with vendors to restock merchandise and manage shipments efficiently
- Trained new employees on store policies and customer service standards
- Handled customer complaints and resolved issues to ensure satisfaction
- Developed and implemented promotional strategies to increase store traffic
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
Bartender and All Rounder
Crown casino
09.2017 - 03.2020
- Shift work around a 24/hr roster
- Adhered to strict cleanliness regime and personal presentation
- Extensive product knowledge and cocktail making
- Gained professional barista skills
- Efficiently processed over 200 transactions per day, maintaining accurate cash handling and ensuring reconciliation with minimal discrepancies
- Managed high-profile guest requests and provided personalized service consistently
- Developed and maintained relationships with key clients and high-value players
- Maintained cleanliness and organization standards for each station and all guest service areas including seating areas where guests may consume F&B
- Served high customer volumes during special events, nights, and weekends.
Bar and Gaming Attendant
RSM Club
02.2013 - 11.2016
- Trained and motivated crew members to achieve the highest customer relations and ensure food quality and 100% customer satisfaction
- Maintained positive employee and guest relations
- Responsible for liquor inventory control
- Responsible for opening and closing bar
- In charge of administering the responsible consumption of alcohol
- Ensured the guest felt welcomed, were all known by name, and what drink they preferred
- Adhered to the rules of RCG and ensured all customers gambled responsibly
- Managed and handled large sums of money
- Ensured high levels of cleanliness and presentability
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
Crew Trainer
McDonalds
03.2009 - 02.2013
- Customer service, handling money, handling food, cleaning, and teaching new employees how to go about doing their job
- Responsibilities greet each customer with a smile and ask them how can assist them
- Skills Used Strong leadership skills, time management, ability to work in a fast-paced environment
- Performing various tasks within the restaurant: including preparation, production, according to McDonald's standards
- Responsible for preparing the daily work of getting the store clean and open for the shift
- Ensuring that all newly hired employees were properly trained, customer complaints and ensuring that the problem was fixed properly
- Took orders, cooked/prepared food, and took money to bank/completed end of shift reports
- Set positive example for team members by providing high-quality, efficient service.
Education
Dual Qualification - Hospitality
Serve It UP
Melbourne, VIC02-2018
Skills
- Time management
- Stress management
- Communication and active listening
- Problem solving
- Leadership
- Multitasking
- Adaptable
- Empathy
- Health and safety compliance
- Attention to detail
- Patience and empathy
- Cleanliness and hygiene
Certification
- Manual NSW Driver's License
- CPR and First Aid
- Food Health and Safety
Timeline
Horticulture Retail Attendant
Best Nursury
01.2021 - 10.2021
Bartender and All Rounder
Crown casino
09.2017 - 03.2020
Bar and Gaming Attendant
RSM Club
02.2013 - 11.2016
Crew Trainer
McDonalds
03.2009 - 02.2013
Dual Qualification - Hospitality
Serve It UP
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