Cassidy Lennon
Coolum Beach
Summary
I am running my home studio and loving every minute of it however, I am looking to step in to another role to experience new things and become apart of a team environment. Although I am not looking for a beauty based position, I am hoping to stay close to beauty and fashion as I am passionate and experienced in it. I am friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Beauty Therapist at Home Studio
Self Employed Services
01.2024 - Current
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, lash extensions, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Handling social media accounts and content creating.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Contributed significantly towards boosting my home studio's reputation by consistently receiving positive feedback from clients on provided services.
- Increased salon revenue by upselling additional services and retail products to clients.
- Educated clients on care processes and advised on further care and products.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Processed payments, entering sales in register for prompt customer service.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
- Implemented successful marketing strategies, attracting new clients through social media promotion and referral programs.
- Provided expert makeup application services for special events such as weddings and proms, resulting in satisfied clients and repeat business.
Store Manager
Tommy gun's Original Barbershop
07.2022 - 01.2023
- I was employed at Tommy Gun's as a casual receptionist and was very quickly promoted to store manager, in which I gained an exceptional amount of experience and knowledge within a store management role
- Along with the understanding of operations within a franchise
- Store opening and closing procedures
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback
- Handled rostering and employees leave and sick days
- Coached employees in product specifications and selling techniques along with organising special guest and visits from product brand ambassadors
- Set effective store schedules based on customer levels, individual employee knowledge and service requirements
- Rotating products and creating displays to feature new products and promotions
- Completing stock takes and stock orders
- In charge of hiring process including, interview, documents and completing a through induction
- Reviewed performance data to monitor and measure productivity to determine and assist in the daily and weekly personalized goals for each employee
- Independent completion of tasks and a strong ability to multi task
- Completing weekly WPC
- Handling client complaints
- Attending any company or related event to support my team
- Completing a 43hr+ week
- Offering my team and employers 24/7 open communication
Beauty Therapist
Noosa Browco
10.2020 - 10.2021
- I was employed as a senior beauty therapist and worked within my role independently completing beauty services for all clientele
- Kept work areas, tools and equipment clean and properly sanitized to minimize health risk of shared environment
- Supported reception desk, receiving phone calls, entering appointments and collecting payments
- Analysing client's needs and creating individual and continuous treatment plans
- Promote additional products and services to increase sales numbers and revenue with a diverse selection
- Maintained counter and display areas
- Understanding, achieving and exceeding KPI's
- Working well in a team and independently
- Creating a strong client base including new customers and request clients
Team Leader Manager
Browco Brow And Lash Bar
08.2018 - 07.2020
- I was employed with Browco Brow and Lash Bar as a brow and lash technician at their Sunshine coast location
- Once the company opened their first store in Brisbane I was asked to relocate and become the team leader for the Chermside store
- Analysing client's needs and creating individual and continuous treatment plans
- Promote additional products and services to increase sales numbers and revenue with a diverse selection
- Maintained counter and display areas
- Understanding, achieving and exceeding KPI's
- Working well in a team and independently
- Creating a strong client base including new customers and request clients
- Kept work areas, tools and equipment clean and properly sanitized to minimize health risk of shared environment
- Supported reception desk, receiving phone calls, entering appointments and collecting payments
- Offering my team and employers 24/7 open communication
- Store opening and closing procedures
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback
- Coached employees in product specifications and selling techniques along with organising special guest and visits from product brand ambassadors
- Set effective store schedules based on customer levels, individual employee knowledge and service requirements
- Rotating products and creating displays to feature new products and promotions
- Completing stock takes and stock orders
- Reviewed performance data to monitor and measure productivity to determine and assist in the daily and weekly personalized goals for each employee
- Independent completion of tasks and a strong ability to multi task
Skills
- Sales and upselling
- Appointment scheduling
- Client consultation
- Sanitation and hygiene
- Customer service
- Retail experience
- Clear communication
- Flexibility and adaptability
- Client relationship building
- Payment processing
- Brand promotion
- Customer engagement
- Friendly and outgoing
- Time management
- Attention to detail
- Trend awareness
- Lash and brow maintenance
Timeline
Beauty Therapist at Home Studio
Self Employed Services
01.2024 - Current
Store Manager
Tommy gun's Original Barbershop
07.2022 - 01.2023
Beauty Therapist
Noosa Browco
10.2020 - 10.2021
Team Leader Manager
Browco Brow And Lash Bar
08.2018 - 07.2020
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