Cassidy McMahon

Efficiently managed service ticket requests from internal and external customers via phone and email using ConnectWise, ensuring all issues were resolved promptly and in accordance with SLA requirements. Maintained clear communication and thorough documentation throughout the support process.

Onsite support at Aspley Mazda: Provided onsite support, managing and maintaining all company computer systems and network infrastructure.

Assisted with the transition of IT operations from an on-premises environment to an offsite data centre.

Setting up Thin clients and RDS.

Onsite support Dolphins NRL:

Managed and processed warranty claims for faulty equipment, verifying product eligibility, preparing documentation, and liaising with manufacturers or vendors to expedite replacements or repairs.

iDRAC: configuring remote monitoring, server management, and troubleshooting.

VMware: Installation, configuration, and administration of VMware ESXi hosts and vSphere environments.

Proxmox VE Management: Deployed and maintained on-premise cloud environments using Proxmox for VM container orchestration

Installed and configured Docker Engine on Linux servers to support containerised application deployments

PfSense: Configured and deployed pfSense, an open-source firewall and routing platform, within a virtualized environment to provide secure network segmentation, routing, and firewall services.

Cyber Incident experience:

Assisted a client during a critical cybersecurity incident involving widespread ransomware encryption of all files. Supported the response by isolating affected systems, wiping compromised devices, and performing clean installations of Windows to restore secure operations and prevent reinfection