Cassie-Leigh Mewburn
Goulburn,NSW
Summary
Dynamic and results-oriented Senior Project Manager with significant experience leading diverse teams and delivering fast paced, complex work across NSW Government. Demonstrating unparalleled resilience and courage in navigating challenges, ensuring project alignment with strategic objectives, and fostering an adaptive, high-performance work environment. Advanced in communicating effectively across all organisational levels, from executive stakeholders to cross-functional teams, facilitating clear, concise, and transparent dialogues that drive consensus and actionable outcomes. Known for a solution-oriented mindset, consistently applying advanced critical thinking and problem-solving skills to identify opportunities, mitigate risks, and optimise project delivery processes. Expert in the full spectrum of project management, from initiation to closure, with a strong track record in agile methodologies, risk management, and resource allocation. Committed to excellence and continuous improvement, dedicated to achieving exceptional results and surpassing client expectations.
Overview
10
10
years of professional experience
Work History
Senior Project Manager, Customer Engagement Integration
Service NSW
04.2022 - Current
- Creation and implementation of new process guidelines for internal misconduct, aligning Service NSW, Department of Customer Service, and external stakeholders
- Project lead for multiple, highly confidential, and complex projects and programs
- Manage and oversee the end-to-end project cycle; inclusive of project planning, identifying resources, manage and monitor risks and budget management
- Deliver high profile, complex projects within desired time frame
- Strategic development for continual management, evaluation, and improvements
- Excellent communication skills and ability to 'read the room', adjusting communication style as required
- Participation in the Gallup strength workshop, identifying key strengths and attributes whilst leveraging the strengths and development of my team
- Participation in the Gillian Fox RISE Program; Leaders developing leaders
- Strong influence and negotiation skills to positively support project objectives
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
- Championed innovative approaches when faced with complex problems or opportunities requiring non-traditional thinking.
- Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations.
- Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
- Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Developed and implemented project plans and budgets to ensure successful execution.
- Reported regularly to Senior and Executive leaders on project budget, progress, and technical problems.
Project Manager, Customer Engagement Integration
Service NSW
03.2021 - 04.2022
- Successful completion of Project Management Fundamentals course, UTS
- Successful completion of Facilitation Skills course, AITD
- Successful delivery of nine high profile projects to date, one of which was high complexity and two with tight deadlines
- Mobilisation of an additional five projects to assist new Project Managers
- Manage and oversee the end-to-end project cycle inclusive of project planning, identifying resources and budget management
- Monitoring and evaluation of risk and issue management to ensure compliance
- Balancing competing demands to ensure project objectives are achieved within the allocated budget and scope of the project
- Oversee and implement project management principles and support to project team
- Develop and maintain positive relationships with internal and external stakeholders
- Oversee project administration duties are completed in a timely fashion including reporting and meeting minutes
- Managing the project team and stream leads with competing priorities
- Consultation and negotiation with stakeholders on timelines, expectations, and business objectives
- Provide advice and recommendations on foreseeable project issues to support the project development and delivery
- Facilitate working groups and project stand ups to align business expectations across all streams involved
- Facilitate detailed project status updates in multiple forums including Release & Transition Board, Project Control Groups, Steering Committees and Project & Partnerships pipeline weekly review
- Oversee project procurement activities
- Successful closure of projects and completion of all BAU closure documentation
- Guide, support, and coach other team members in the Organisations Ways of Working
- Resolve and provide mitigations and solutions to project risk and issues
- Influencing project decisions in the best interest of the business, agency, and customer
- Full involvement in a fast paced, ever changing environment.
Project Coordinator, Transport Portfolio
Service NSW
08.2020 - 03.2021
Service Centre Coordinator, DRIVES Help Desk Tier 2 Support, CSR, Driver Tester
Service NSW
05.2015 - 08.2020
Sales Representative - A/Sales Manager
Capital Radio Goulburn
01.2014 - 04.2015
Education
Midwifery, Nursing & Paramedicine -
Australian Catholic University Via Distance Education
Canberra, ACTCertificate III Business Administration -
TAFE NSW
Goulburn, NSWCertificate III in Children's Services -
TAFE NSW
Goulburn, NSWSkills
- Project management
- Program governance
- Scope creation and management
- Client Relationship Management
- Project plan development
- Effective Communication skills
- Meeting facilitation
- Training and mentoring
- Budget tracking and management
- Analytical thinking and problem solving
- Detail Oriented and results driven
- Conflict Resolution
- Influential and negotiable
Timeline
Senior Project Manager, Customer Engagement Integration
Service NSW
04.2022 - Current
Project Manager, Customer Engagement Integration
Service NSW
03.2021 - 04.2022
Project Coordinator, Transport Portfolio
Service NSW
08.2020 - 03.2021
Service Centre Coordinator, DRIVES Help Desk Tier 2 Support, CSR, Driver Tester
Service NSW
05.2015 - 08.2020
Sales Representative - A/Sales Manager
Capital Radio Goulburn
01.2014 - 04.2015
Midwifery, Nursing & Paramedicine -
Australian Catholic University Via Distance Education
Certificate III Business Administration -
TAFE NSW
Certificate III in Children's Services -
TAFE NSW
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