Dynamic Director with a proven track record at BFH Australia, driving a remarkable 36% sales increase. Expert in contract negotiation and staff management, I excel in fostering strong customer relationships and implementing effective marketing strategies. Passionate about team training and development, I consistently achieve business growth and operational excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Owner
BFH AUSTRALIA
BALLINA
01.2017 - Current
Managed staff of 80 across four locations, enhancing operational efficiency.
Led a team of six in telecommunications, specializing in antenna and security installations.
Executed installations of 4-5G Celfi Repeaters, Starlink systems, and alarm systems.
Managed CCTV, radio, and TV antenna installations.
Oversaw data cabling, phone line setups, fiber installations, and Wi-Fi access point deployments.
Conducted testing and tagging for clients as needed.
Oversaw finance department of three team members, ensuring accurate bookkeeping and account management.
Led marketing initiatives for a team of three, driving brand visibility and engagement.
Handled human resources functions, including recruitment and terminations.
Prepared and negotiated new employment contracts, ensuring compliance with legal standards.
Conducted training programs for new recruits, facilitating smooth onboarding processes.
Directed operations of two pizza stores, promoting efficiency and high-quality service.
Oversaw employee scheduling to align with business needs and budget constraints.
Introduced inventory management practices, reducing waste while maintaining stock levels.
Educated staff on compliance with health regulations and customer engagement techniques.
Performed ongoing assessments of team performance to drive improvements.
Liaised with suppliers to secure optimal pricing and product quality.
Reviewed sales metrics regularly to guide promotional efforts and boost revenue.
Finance Officer
NGUNYA JARJUM ABORIGINAL CORPORATION
Lismore, NSW
10.2019 - 05.2020
Streamlined accounts payable processes to enhance efficiency and accuracy.
Obtained insurance quotes and selected optimal options for cost-effectiveness.
Designed and organised building project for finance floor, managing trades and budgets effectively.
Oversaw fleet management for vehicle acquisition and disposal.
Implemented electronic timesheets, transitioning payroll system from paper-based methods.
Introduced batch payments for accounts payable and payroll to reduce processing time.
Transitioned the payroll schedule from weekly to fortnightly, improving efficiency, flow management.
Enhanced IT workflows through partnership with external IT provider.
Business Manager
Lucas TV Antenna Installations PTY LTD
Orange, Bathurst, Goulburn NSW, Australia
10.2013 - 12.2016
Management of Staff with 13 employees employed by business
Balance Business accounts and bookkeeping including pays
Handling and preparing new employment contracts with staff
Negotiating and adjusting major contracts with other companies
Responsible for implementing new company marketing strategies and policies effectively
Directly involved in preparing new marketing plans and strategies which is utilized in achieving company’s goals
Increase company’s profit margin every year through a well developed sales and product delivery system
Participate in training programs for new technicians
Handle customers’ complaints, and come to an effective resolution.
Weekly meeting with major clients to ensure continuity in relationship between company and clients
Protect company‘s image by ensuring that quality control standard of product and service is adequately adhered to effectively
Responsible for Advertising and negotiating sponsorship deals
Business Turnover in Role: 2016 Financial Year Turnover $970,000
Customer Service Officer at TSA Group—Services Australia (Services Australia: Centrelink & MyGov Helpdesk)Customer Service Officer at TSA Group—Services Australia (Services Australia: Centrelink & MyGov Helpdesk)