CASSIE DARWICH
Eatons Hill,QLD
Summary
Dependable professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Personal Trainer
Self Employed
05.2022 - Current
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Demonstrated proper technique for exercises to avoid injuries.
- Developed customized fitness plans for wide range of clients to expand services.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients'' overall wellbeing.
Group Fitness Instructor
Knight Fitness
05.2021 - 07.2022
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Managed group fitness classes of up to 30 members.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Increased client retention through consistent communication, motivation, and support.
Customer Service Specialist
COMMONWEALTH BANK
11.2008 - 03.2018
- Provided first point resolution of customer enquiries through direct channels
- Provided exemplary customer service at all times to customers against required standards of quality
- Resolved customer issues on personal savings, checking lines or credit facilities
- Provided customer service, operate money counters, balance and replenish ATM's and maintain and open new accounts
- Balanced daily cash
- Adhered to financial services and security audit procedures
- Took ownership of customer needs and recommend appropriate solutions
- Processed transactions necessary to satisfy customer enquiries, along with all associated clerical work
- Achieved or exceed established individual performance targets relating to service quality
- Acted as a Point of Reference for less experienced colleagues
- Assisted in the training of less experienced colleagues.
Mortgage Processing Officer
MORTGAGE CHOICE
02.2008 - 11.2008
- Worked in a team environment by developing and maintaining professional relationships with colleagues that support the achievement of team goals and objectives
- Undertook any other tasks assigned by manager
- Processed mortgage applications in the most time efficient and accurate manner
- Checked approvals against established bank government lending standards
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes
- Evaluated financial statements and contacted institutions and customer to clarify details
- Worked to meet deadlines and often work under a high pressure environment
- Processed residential and commercial finance applications
- Provided excellent customer service and notation of service in accordance with service level agreements
- Resolved and managed any conditions sent from underwriting departments
- Upheld compliance and privacy security requirements
- Assessed mortgage applications in line with internal and external policies and procedures
- Complied with all internal and external policies, legislation and delegations applicable to the activities and decisions required in the role as credit management assessment frameworks and mortgage insurance underwriting requirements
- Liaised with mobile lenders and other brokers to ensure compliant applications are received
- Managed work flow to ensure agreed turn around times are met
- Submitted completed loan applications for underwriting approval
- Liaised with internal divisions to ensure a smooth settlement
- Monitored and performed daily maintenance of loan applicants
- Educated customers on variety of loan products and available credit options
- Managed client concerns and issues regarding their existing mortgage
- Built knowledge about latest banking products and services
- Compiled monthly expenditures and liaised with clients regarding questions regarding set up of home loan facilities.
Administrative Assistant
DMG MICROLABS
12.2005 - 03.2006
- Demonstrated self reliance by meeting workflow needs
- Tracked and submitted employee timesheets to accounting for processing
- Processed financial documents including contract, expense reports and invoices
- Processed departments mail outs and packages
- Arranged domestic and international travel and transportation for staff
- Monitored daily and weekly schedules for calender obligations
- Managed phone calls ingoing and outgoing
- Coordinated project material by managing physical and digital files, monitoring spreadsheets and updating reports.
Receptionist and Kennel Attendant
THE UNIVERSITY OF QUEENSLAND
09.2005 - 12.2005
- Gave information about available products and services including membership details and purchase advantages
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems
- Maintained and recorded customer information in database
- Set up new accounts and listed personal, demographic and payment information in system
- Collaborated with management to resolve concerns and problem calls
- Helped new telemarketers learn best practices, communication strategies and performance standards
- Maintained proficiency in revenue and sales
- Broke down objections using friendly, persuasive strategies.
Education
Year 12 -
Sandgate District State High
12.2003
Skills
- Motivational
- Exceptional customer service
- Retail Banking
- Leadership skills
- Health and wellness
- Verbal and written communication skills
- Reliable and trustworthy
- Friendly, positive attitude
- Relationship building
- People skills
- Adaptive team player
- High-energy attitude
Certification
- SRF30201 Certificate III in Fitness
- SIS40215 Certificate IV in Fitness
- Current First Aid and CPR
- Current Blue Card
References
- David Lindstrom, Commonwealth Bank, Branch Manager, 0406 368 220
- Geraldine Tam, DMG Microlabs, Administrative Supervisor, 0406 368 220
Timeline
Personal Trainer
Self Employed
05.2022 - Current
Group Fitness Instructor
Knight Fitness
05.2021 - 07.2022
Customer Service Specialist
COMMONWEALTH BANK
11.2008 - 03.2018
Mortgage Processing Officer
MORTGAGE CHOICE
02.2008 - 11.2008
Administrative Assistant
DMG MICROLABS
12.2005 - 03.2006
Receptionist and Kennel Attendant
THE UNIVERSITY OF QUEENSLAND
09.2005 - 12.2005
Year 12 -
Sandgate District State High
Similar Profiles
Richa JadwaniRicha Jadwani
Financial Market Trader at Self EmployedFinancial Market Trader at Self Employed
Uriel AcostaUriel Acosta
Clothes Seller at Self EmployedClothes Seller at Self Employed
DONNA MITCHELLDONNA MITCHELL
Support Worker at Self EmployedSupport Worker at Self Employed
Joseph WalkerJoseph Walker
Software Engineer at Self EmployedSoftware Engineer at Self Employed
Kara BradleyKara Bradley
Umpire at BWHAUmpire at BWHA