CASSIE DARWICH
Brendale,QLD
Summary
Willingness to learn, and display excellent communication skills. Ready to tackle new challenges. Eager to contribute to team success and further develop professional skills whilst bringing a positive attitude and commitment to continuous learning and growth.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Energetic Trainer with thorough knowledge of diverse strength training programs and group classes.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Group Fitness Instructor
Worlds Gym Brendale
04.2024 - Current
- Created structured and innovative fitness programs to be executed in small to large group atmospheres.
- Managed group fitness classes of up to 30 members.
- Developed and implemented various high-energy and motivating fitness programs to meet diverse needs.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Led weekly classes for individuals with consistent participation and positive feedback.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
- Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
Personal Trainer
Jetts
05.2022 - Current
- Trained clients during strength training, cardio vascular exercise, and stretching
- Assisted clients with personal fitness goals through realistic objectives
- Improved client fitness levels by developing personalized workout plans and monitoring progress
- Explained exercise modifications and contraindicated movements to participants with history of injury
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities
- Fostered a positive workout environment with upbeat energy and professional demeanor
- Demonstrated proper technique for exercises to avoid injuries
- Developed customized fitness plans for wide range of clients to expand services
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs
- Developed and implemented creative exercise programs to keep clients engaged and motivated
- Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients'' overall wellbeing
Group Fitness Instructor
Knight Fitness
05.2021 - 07.2022
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes
- Managed group fitness classes of up to 30 members
- Educated clients on proper exercise techniques, reducing risk of injury during workouts
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels
- Motivated clients to stay on track with fitness goals with positive and friendly approach
- Assisted clients with personal fitness goals through realistic objectives
- Increased client retention through consistent communication, motivation, and support
- Participated in regular staff meetings to discuss progress towards targets, addressing challenges collaboratively for optimal results across all classes offered at the facility
- Organized special events such as themed workout sessions and holiday-related promotions, boosting attendance rates while fostering greater community among gym members by providing opportunities participate together outside regular classes cultivating increased camaraderie overall between participants both new established alike
Customer Service Specialist
COMMONWEALTH BANK
11.2008 - 03.2018
- Provided first point resolution of customer enquiries through direct channels
- Provided exemplary customer service at all times to customers against required standards of quality
- Resolved customer issues on personal savings, checking lines or credit facilities
- Provided customer service, operate money counters, balance and replenish ATM's and maintain and open new accounts
- Balanced daily cash
- Adhered to financial services and security audit procedures
- Took ownership of customer needs and recommend appropriate solutions
- Processed transactions necessary to satisfy customer enquiries, along with all associated clerical work
- Achieved or exceed established individual performance targets relating to service quality
- Acted as a Point of Reference for less experienced colleagues
- Assisted in the training of less experienced colleagues.
Mortgage Processing Officer
MORTGAGE CHOICE
02.2008 - 11.2008
- Processed mortgage applications in the most time efficient and accurate manner
- Evaluated financial statements and contacted institutions and customer to clarify details
- Worked to meet deadlines and often work under a high pressure environment
- Provided excellent customer service and notation of service in accordance with service level agreements
- Resolved and managed any conditions sent from underwriting departments
- Liaised with mobile lenders and other brokers to ensure compliant applications are received
- Managed work flow to ensure agreed turn around times are met
- Liaised with internal divisions to ensure a smooth settlement
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed
- Educated customers on variety of loan products and available credit options
Administrative Assistant
DMG MICROLABS
12.2005 - 03.2006
- Demonstrated self reliance by meeting workflow needs
- Tracked and submitted employee timesheets to accounting for processing
- Processed financial documents including contract, expense reports and invoices
- Processed departments mail outs and packages
- Arranged domestic and international travel and transportation for staff
- Monitored daily and weekly schedules for calender obligations
- Managed phone calls ingoing and outgoing
- Coordinated project material by managing physical and digital files, monitoring spreadsheets and updating reports.
Receptionist and Kennel Attendant
THE UNIVERSITY OF QUEENSLAND
09.2004 - 12.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow
- Handled complaints and questions, and re-directed calls to other team members
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Ensured animal safety with proper handling techniques and adherence to facility guidelines
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures
- Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols
Education
Year 12 -
Sandgate District State High
12.2003
Skills
- Client engagement
- Financial product sales
- Branch operations
- Bank product sales
- Client confidentiality
- Retail sales customer service
- Positive and professional
- Call centre experience
- Member support
- Personal training and coaching
Certification
- SRF30201 Certificate III in Fitness
- SIS40215 Certificate IV in Fitness
- Current First Aid and CPR
- Current Blue Card
References
- Mark Knight Knight Fitness, Owner 0452 519 877
- David Lindstrom Commonwealth Bank, Branch Manager 0406 368 220
Timeline
Group Fitness Instructor
Worlds Gym Brendale
04.2024 - Current
Personal Trainer
Jetts
05.2022 - Current
Group Fitness Instructor
Knight Fitness
05.2021 - 07.2022
Customer Service Specialist
COMMONWEALTH BANK
11.2008 - 03.2018
Mortgage Processing Officer
MORTGAGE CHOICE
02.2008 - 11.2008
Administrative Assistant
DMG MICROLABS
12.2005 - 03.2006
Receptionist and Kennel Attendant
THE UNIVERSITY OF QUEENSLAND
09.2004 - 12.2005
Year 12 -
Sandgate District State High
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