Cassie Freeman
Port Sorell,TAS
Summary
Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
16
16
years of professional experience
Work History
Operations & Administration Manager
Transport Sales & Hire
12.2020 - Current
- Collaborated with Director to achieve consistent processes and maximize efficiency of resources.
- Supervised processes and customer relationships to maintain smooth operations for company.
- Completed weekly accounts receivable, accounts payable, payroll, and other administrative duties.
- Tracked orders and notified customers of status or potential delays.
- Conducted investigations to resolve issues related to logistics and delivery movements.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain effective service delivery.
- Developed strategies to optimize utilization of available resources.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Monitored performance of logistics operations to identify areas for improvement.
Logistics Supervisor
MDG Contracting
11.2016 - 11.2020
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Verified effective and timely implementation of operational goals by prioritizing tasks.
- Processed orders by due dates to enable on-time delivery to customers.
- Trained, scheduled and evaluated up to 30 employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and delivery problems.
- Monitored logistics performance and identified improvement opportunities.
- Negotiated transportation and logistics contracts to reduce delivery costs.
Operations Manager
Mackay Transit Coaches
09.2012 - 08.2016
- Supervised 3-4 operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Coordinated driver dispatch for up to 50 drivers to accomplish daily delivery requirements.
- Tendered, negotiated, implemented and reviewed and contracts with Customers.
- Organized records of vehicles, schedules and completed orders.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Logistics Operations Manager
Bus It Queensland
01.2008 - 08.2012
- Coordinated rosters and dispatching of up to 50 drivers to accomplish daily delivery requirements.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Complied with federal, state and local laws and regulations to reduce risks.
- Demonstrated superior transport service, providing accurate time estimates and courteous responses.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Maintained high customer satisfaction by working quickly and accurately.
- Trained new drivers in company policies and vehicle maintenance to support daily task completion.
Education
Skills
- Teamwork and Collaboration
- Communication - written and verbal
- Planning and Coordination
- Data Entry
- Decision-Making
- Multitasking
- Dependable and Responsible
- Microsoft Office
- Calm Under Pressure
- Problem Resolution
- PPE Use
- Clerical Support
Timeline
Operations & Administration Manager
Transport Sales & Hire
12.2020 - Current
Logistics Supervisor
MDG Contracting
11.2016 - 11.2020
Operations Manager
Mackay Transit Coaches
09.2012 - 08.2016
Logistics Operations Manager
Bus It Queensland
01.2008 - 08.2012
Similar Profiles
Andy ChapmanAndy Chapman
Depot manager at PPH Hire & SalesDepot manager at PPH Hire & Sales
Kane MurphyKane Murphy
Warehouse operative at T & M Tools and Fixings, Hire and Sales LTDWarehouse operative at T & M Tools and Fixings, Hire and Sales LTD
William WrightWilliam Wright
Marketing and Business Development Coordinator at Mts Hire and SalesMarketing and Business Development Coordinator at Mts Hire and Sales