Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Cassie Hinks

Woodville,SA

Summary

A highly experience, motivated and dedicated restaurant manager with 12 years of experience in customer service. Strong expertise in managing a large team of 80+ employees at a high volume store, working closely with team leaders to maximise profit and sales growth, adjusting as needed to meet demands of a growing business. Success has been achieved by developing within teams a strong sense of trust, empowerment and goal alignment. A positive and optimistic attitude about people and their ability to grow in the working environment, adept at inspiring others to do their best.

Overview

7
7
years of professional experience

Work History

Restaurant Manager

Grill'd Healthy Burgers
10.2022 - Current
  • Performed restaurant walk-throughs to observe standards in practice
  • Managed training of new employees
  • Supervise employees to ensure that restaurant operations and procedures are adhered to
  • Engage with team members and other team leaders to deliver great business outcomes by bringing the Grill'd Experience to life on each and every shift
  • Achieves shift targets and communicates these targets to crew members
  • Completes and understand all elements of the food safety checklist
  • Manage customer complaints and provide solutions using an empathetic and consultative manner to ensure customer retention and satisfaction
  • Provide coaching to crew members wherever possible to improve and develop their skills in the workplace
  • Managed the restaurants training program.

Restaurant Manager

McDonalds
08.2017 - 10.2022
  • Delivered store sales and financial objectives, improved restaurant operations and service quality
  • Evaluated staff performance, setting individual goals and providing detailed feedback
  • Recruited, interviewed, hired and trained staff to company service-oriented values
  • Performed restaurant walk-throughs to observe standards in practice
  • Controlled food costs to minimize store inventory whilst maintaining sufficient reserves
  • Role modelled company core values and culture to inspire dedicated team of restaurant staff
  • Coached, directed and developed restaurant supervisors and team leaders
  • Followed cash control and security procedures when implementing profit and loss strategies
  • Implemented restaurant-wide changes to fuel improvements and boost efficiency
  • Improved employee rewards program to increase retention rates.

Education

High School Diploma -

Seaton High School
10.2012

Skills

  • Staff Development
  • Customer Service
  • Preparing Rosters
  • Recruitment
  • Team Leadership
  • People Management
  • Time Management
  • Stock Ordering
  • POS Software
  • Workplace Health and Safety
  • Restaurant Management
  • Adaptable

Accomplishments

    Recognized as one of the top 5% performing restaurant managers nationwide by McDonald’s Australia, I received an award.

References

  • Tom Mcclure, Franchise owner - Grill'd Norwood, 0419 564 240
  • Navjot Singh, Former Operations Supervisor - McDonalds, 0478 290 038

Timeline

Restaurant Manager

Grill'd Healthy Burgers
10.2022 - Current

Restaurant Manager

McDonalds
08.2017 - 10.2022

High School Diploma -

Seaton High School

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Cassie Hinks