Cassie Jackson
Bargo
Summary
Reliable and upbeat Retail Assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs.
Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills, enhancing customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Club Attendant
Bargo Sports Club
03.2024 - Current
- Enforced club policies consistently to ensure a safe environment for all patrons while adhering to industry regulations as well as company guidelines.
- Resolved conflicts among members when necessary, fostering a positive community atmosphere within the club setting.
- Maintained a clean and organized club environment, ensuring a welcoming atmosphere for members and guests.
- Enhanced member satisfaction by providing exceptional customer service and promptly addressing their needs.
- Adhered to alcohol policies and procedures and complied with local and state laws.
Merchandiser
Strikeforce AMC
12.2023 - 10.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
Retail Assistant
Forever New PTY LTD
04.2017 - 12.2023
- Balanced and organized cash register by handling cash, counting change and storing paperwork.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Retail Assistant Manager
Forever New PTY LTD
07.2013 - 02.2015
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Warehouse Manager
Natural Necessity Surf Shop
02.2011 - 05.2013
- Cleaned and maintained warehouse in compliance with safety standards.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Floor Manager
Natural Necessity Surf Shop
06.2009 - 02.2011
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Hospitality Trainee
Perfect Break Cafe
02.2006 - 06.2009
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Education
School Certificate -
Kiama High School
Kiama, NSW11.2005
Skills
- Retail Transactions Processing
- Process Monitoring
- Cash Register Operation
- Digital Databases
- Merchandise Management
- Incoming Shipments Review
Certification
Certificate III in Travel and Tourism
Certificate III in Hospitality Operations
Timeline
Club Attendant
Bargo Sports Club
03.2024 - Current
Merchandiser
Strikeforce AMC
12.2023 - 10.2024
Retail Assistant
Forever New PTY LTD
04.2017 - 12.2023
Retail Assistant Manager
Forever New PTY LTD
07.2013 - 02.2015
Warehouse Manager
Natural Necessity Surf Shop
02.2011 - 05.2013
Floor Manager
Natural Necessity Surf Shop
06.2009 - 02.2011
Hospitality Trainee
Perfect Break Cafe
02.2006 - 06.2009
Certificate III in Travel and Tourism
Certificate III in Hospitality Operations
School Certificate -
Kiama High School
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