Cassie Johnson
Broken Hill,NSW
Summary
Adept at multitasking and adaptability, I leveraged strong communication and attention to detail to enhance operations at Woolworths and other roles. Demonstrated a 20% increase in efficiency through effective team collaboration and safety compliance. My proactive approach and reliability in diverse settings underscore my commitment to excellence and continuous improvement.
Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting fellow volunteers and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Volunteer
State Emergency Services.
02.2024 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Assisted in disaster relief efforts, ensuring timely distribution of aid and supplies.
- Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
- Enhanced community engagement by organizing and leading local clean-up events.
- Coordinated food drives for improved local food bank stock levels.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Stand in Double Actor
Furiosa/ Christina R
06.2022 - 12.2022
- Developed strong memorization skills for quick mastery of scripts, enabling efficient preparation for auditions and performances.
- Gained valuable on-set experience by working with established directors.
- Interpreted scripts to create believable characters.
- Performed alongside various well-known actors and actresses.
- Exhibited strong professionalism by maintaining punctuality, preparedness, and open communication throughout all stages of the production process.
- Managed time to arrive on set when required to not delay rehearsals and shows.
- Collaborated with directors and fellow actors to develop engaging character portrayals for stage and screen.
- Sought out auditions for different roles, arriving on time and well-prepared.
- Traveled to set locations to complete onsite filming.
- Participated in script readings and offered insights to improve dialogue and character development.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Cleaner
The Outback Lodge
01.2022 - 12.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Provided assistance to other staff members with cleaning of difficult areas.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Wait Staff Member
Spanish Grill
01.2020 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Disability Support Worker
Life Without Barriers
05.2016 - 11.2019
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Drove clients safely to social activities and appointments.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
Cashier Assistant
Classic Cakes
03.2011 - 06.2012
- Worked with other associates to support cashiers and management needs.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Met customer needs through polite, friendly and attentive service.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Cleaned and sanitized cashier workstation and scanning area.
- Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
- Processed refunds and exchanges in accordance with company policy.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
- Packed customer orders into boxes and bags, transferring to shopping cart.
Aged Care Worker
Auroma Lodge
02.2006 - 04.2008
- Assisted residents with daily living tasks, promoting independence and dignity.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Monitored and assisted residents through individual service plans.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Built strong relationships with clients to deliver emotional support and companionship.
- Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Cashier
Woolworths
02.2004 - 04.2006
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Set up new sales displays each week with fresh merchandise.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
11 - High School
Willyama High School
Broken Hill, NSW11.2006
6 - General
Broken Hill North Public School
Broken Hill, NSW12.2002
Skills
- Documentation and reporting
- Safety compliance
- Attention to detail
- Listening skills
- Strong work ethic
- Follow-up procedures
- Task prioritization
- Excellent communication
- Records maintenance
- Active listening
- Cash handling
- Time management
- Decision-making
- Good judgment
- Flexible schedule
- Valid Driver's license
- Cleaning procedures
- Sales and operations
- Multitasking
- Reliability
- Effective communication
- Adaptability and flexibility
Certification
Working with heights
Working in enclosed spaces
First Aid
Chainsaw licesnse
Traffic controller
( IMP & TCR )
Basic RCR ( ses volunteer)
Timeline
Volunteer
State Emergency Services.
02.2024 - Current
Stand in Double Actor
Furiosa/ Christina R
06.2022 - 12.2022
Cleaner
The Outback Lodge
01.2022 - 12.2022
Wait Staff Member
Spanish Grill
01.2020 - 08.2020
Disability Support Worker
Life Without Barriers
05.2016 - 11.2019
Cashier Assistant
Classic Cakes
03.2011 - 06.2012
Aged Care Worker
Auroma Lodge
02.2006 - 04.2008
Cashier
Woolworths
02.2004 - 04.2006
11 - High School
Willyama High School
6 - General
Broken Hill North Public School
Similar Profiles
Suzie IngramSuzie Ingram
Active Unit Volunteer at NSW State Emergency ServicesActive Unit Volunteer at NSW State Emergency Services
Evan StaceyEvan Stacey
SES Volunteer at State Emergency ServicesSES Volunteer at State Emergency Services
Lavee DhamaLavee Dhama
Procurement Data Analyst at State Emergency Services NSWProcurement Data Analyst at State Emergency Services NSW
Tiffany S LynchTiffany S Lynch
Project Officer-Education-Tackling Indigenous Smoking at Maari Ma Aboriginal Health CorporationProject Officer-Education-Tackling Indigenous Smoking at Maari Ma Aboriginal Health Corporation
Kim NorleyKim Norley
Education Administration Support at TAFE NSWEducation Administration Support at TAFE NSW