Cassandra Joyce

• Accounts payable using XERO: reconciliation of accounts and payment of invoices and management of business spreadsheets
• Maintain clients CMS
• General administration; including management of emails, screening phones, filing, scanning
• Generating media marketing calendars for creation and scheduling of weekly Facebook/Instagram posts and selection of Facebook header images
• Organisation of client functions and events to promote enduring relationships
• Write and distributed monthly newsletters to ourclient database
• Create and write blog posts along with image and/or video selection ready for distribution on web and socials
• Implemented and contributed to marketing strategies to grow business and increase business sales and retention
• Video editing for social media
• Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
• Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
• Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
• Developed strong relationships with key clients, leading to increased retention
• Developed strong relationships with clients through excellent interpersonal skills and consistent followups.
• Provided exceptional customer service by promptly responding to client requests and concerns, maintaining high levels of professionalism at all times.
• Implemented new procedures to enhance team performance and overall effectiveness in the workplace.
• Exceptionally managed large volumes of daily tasks while prioritizing competing deadlines, resulting in minimal delays or disruptions to operations.
• Organised various events and projects that fostered positive relationships between clients and company representatives.
• Efficiently maintained important files both physically and electronically; ensured easy access when required during audits or reviews.
• Optimised communication channels between teams and departments by fostering open dialogue and collaboration, resulting in improved project outcomes.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.

The role of communications analyst is to create a holistic approach to the messaging and engagement through review and analysis of the end-to-end communications process

• Communications analysts designs solutions and provides recommendations on how to align all communications internally and externally with the customers as the court focus
• Key responsibilities:
• Development and implementation of end-to-end communications designed to maximise customer solutions including communication strategy, Internet strategies, external communications framework, internal communications framework, communications plans, and project communication plans
• Identifying gaps in existing frameworks that affect overall customer satisfaction and provide customer centric solutions
• Involvement in development of growth, retention, and acquisition programes
• Enabling business strategy through development of communication templates, brief sheets, and communication processes
• Building strong business relationships across divisions to ensure communications flow efficiently and effectively reaching the right audience with the right message through the right mediums.

• xamined marketing/communication issues from the standpoint of the firm, ensuring alignment with the corporate vision and objectives and looking at ‘return on investment’
• Adapted communication style and tone to gain support from clients and colleagues for ideas/actions
• Showed strong analytical skills required to research facts evaluate information and make sound decisions
• Liaised with marketing project team leaders to develop and implement firmwide practise group campaigns and local communications strategies
• Liaise with colleagues to ensure consistent communications approaches exist between practise groups and offices
• Internal communications:
• Used strong presentation/facilitation skills to clearly communicate marketing initiatives and information to internal clients
• Wrote speeches and presentations for CEO and managing directors to present at client events
• Manage the implementation of a rebrand for my practise groups ensuring all communications, publications and merchandise were transferred over efficiently
• Media management
• Management of media opportunities - both proactive and reactive, demonstrating a thorough understanding of how the media operates
• Writing and distribution of media and press releases on recent High Court decisions
• Website/intranet
• Managed website content review for the practise groups and was responsible for making recommendations to the business about leveraging their practise groups
• Manage content update for the Internet working with partners and MD’s
• Was instrumental in the redesign of the intranet and involved in pitching changes to the business