Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassie Miu

Croydon North

Summary

Dynamic customer service professional with proven expertise at Maroondah Adventure Golf, excelling in cash handling and problem-solving. Recognized for maintaining balanced registers and delivering exceptional service under pressure. Reliable and responsible, I effectively train new staff, ensuring a high standard of customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Duty Manager

Maroondah Adventure Golf
03.2025 - Current
  • Supervised daily operations, ensuring adherence to company policies and safety regulations.
  • Trained and mentored junior staff, fostering a collaborative work environment.
  • Implemented process improvements that enhanced operational efficiency and service quality.
  • Coordinated scheduling and resource allocation to optimize staffing levels during peak hours.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Resolved customer complaints effectively, maintaining high standards of service excellence.

Counter Cashier

Maroondah Adventure Golf
03.2023 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawers during shifts, ensuring balanced registers.
  • Provided exceptional customer service by addressing inquiries and resolving issues.
  • Assisted in inventory management by restocking shelves and organizing displays.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Cashier

Wendys Milk Bar
01.2022 - 01.2025
  • Provided exceptional customer service, resolving inquiries and complaints effectively.
  • Maintained organized cash drawer, ensuring accuracy during cash handling and balancing.
  • Assisted in training new staff on operational procedures and customer engagement techniques.

Education

Year 7 2019- Year 11 2023 -

Lilydale High School
Lilydale, VIC
12-2023

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Time management
  • Multitasking and organization
  • Problem-solving
  • Reliable and responsible
  • Honest and dependable

Timeline

Duty Manager

Maroondah Adventure Golf
03.2025 - Current

Counter Cashier

Maroondah Adventure Golf
03.2023 - Current

Cashier

Wendys Milk Bar
01.2022 - 01.2025

Year 7 2019- Year 11 2023 -

Lilydale High School
Cassie Miu