Cassie Miu
Croydon North
Summary
Dynamic customer service professional with proven expertise at Maroondah Adventure Golf, excelling in cash handling and problem-solving. Recognized for maintaining balanced registers and delivering exceptional service under pressure. Reliable and responsible, I effectively train new staff, ensuring a high standard of customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Duty Manager
Maroondah Adventure Golf
03.2025 - Current
- Supervised daily operations, ensuring adherence to company policies and safety regulations.
- Trained and mentored junior staff, fostering a collaborative work environment.
- Implemented process improvements that enhanced operational efficiency and service quality.
- Coordinated scheduling and resource allocation to optimize staffing levels during peak hours.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Resolved customer complaints effectively, maintaining high standards of service excellence.
Counter Cashier
Maroondah Adventure Golf
03.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers during shifts, ensuring balanced registers.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Assisted in inventory management by restocking shelves and organizing displays.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Cashier
Wendys Milk Bar
01.2022 - 01.2025
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Maintained organized cash drawer, ensuring accuracy during cash handling and balancing.
- Assisted in training new staff on operational procedures and customer engagement techniques.
Education
Year 7 2019- Year 11 2023 -
Lilydale High School
Lilydale, VIC12-2023
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Time management
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Honest and dependable
Timeline
Duty Manager
Maroondah Adventure Golf
03.2025 - Current
Counter Cashier
Maroondah Adventure Golf
03.2023 - Current
Cashier
Wendys Milk Bar
01.2022 - 01.2025
Year 7 2019- Year 11 2023 -
Lilydale High School