Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassie Pearce

Gold Coast,QLD

Summary

Dependable treatment coordinator with a track record of success in the dental field, I have a high attention to detail and proactive mindset. Looking for further opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Team Leader / Treatment Coordinator

Helensvale Dental
Gold Coast, QLD
03.2019 - Current
  • Oversee all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
  • Coordinated staff recruitment, training and ensured infection control standards were met
  • Maintained financial records, including billing and accounts receivable and payable.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Provided patients with guidance and education on dental care topics such as preventive maintenance and oral health issues.
  • Conducted follow-up calls to confirm appointments.
  • Coordinated billing activities with both patients and insurance providers.
  • Answered phone calls from current and prospective clients regarding their inquiries about treatments or procedures offered by the practice.
  • Prepared financial estimates for proposed treatments in consultation with dentists.
  • Assisted in the coordination of dental treatment plans for patients & booked future treatment for orthodontic treatments including braces & Invisalign.
  • Processed private accounts, hicaps and medicare claims including DVA.
  • Making retainers, whitening and mouthguards

Treatment Coordinator/ Dental Assistant

Dr Shannon Webber, Gold Coast OMS
Ashmore, QLD
01.2017 - 02.2019
  • Patient liaison for consultations, scheduling appointments with the hospital for General Anesthetic.
  • Chair side assisting for local anesthetic patients for implants, extractions & grafting
  • Treatment planning & post operative instructions given for surgical patients
  • Ordering & stock control.

Dental Assistant/Treatment Coordinator

Wilkinson Orthodontics
Helensvale, QLD
11.2008 - 01.2019
  • New patient coordinator for both Orthodontists - diagnostic record taking with itero intraoral scanner, diagnostic photos, alginate impressions.
  • Patient care instructions and follow up.
  • Taking extra-oral radiographs (OPG & ceph)
  • Assisting chairside for orthodontic appointments & invisalign consults.
  • Stock control & ordering.

Education

Cert IV Dental Assisting & Radiography

ADAQ
Brisbane, QLD
11-2012

High School Diploma -

Helensvale State High School
Gold Coast, QLD
11-2008

Skills

  • Excellent communication skills within the team environment and with patient contact from phone manner to in person consultations
  • Ability to work well under pressure and change direction with ease
  • Have proved to work well with sales of treatment from general dental, cosmetic and surgical procedures
  • Lab skills - making retainers, whitening trays and mouthguards
  • Willing to learn new skills
  • I take great pride in my work place professionalism from my own tidy appearance to the workplace presentation

Certification

  • Cert III & IV in Dental Assisting & Radiography

Timeline

Team Leader / Treatment Coordinator

Helensvale Dental
03.2019 - Current

Treatment Coordinator/ Dental Assistant

Dr Shannon Webber, Gold Coast OMS
01.2017 - 02.2019

Dental Assistant/Treatment Coordinator

Wilkinson Orthodontics
11.2008 - 01.2019

Cert IV Dental Assisting & Radiography

ADAQ

High School Diploma -

Helensvale State High School

Similar Profiles

CREATE PROFILE
Cassie Pearce