Cassie Rowe
Frankston,VIC
Summary
Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. Strategic planner with superior communication and problem-solving abilities. Highly effective and well-educated Sommelier. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Food and Beverage Supervisor
Alba Thermal Springs
09.2022 - Current
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques along with specifics in beverage training (Bar service, wine service, wine training and cocktail training)
- Increased revenue with targeted upselling of high-margin menu items, especially wine pairings and cocktails during peak dining hours.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Developed strong relationships with vendors to negotiate favourable pricing terms, resulting in reduced food costs without sacrificing quality.
- Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
Music Tutor
Pearcedale Primary School
09.2017 - 12.2022
- Developed customized lesson plans tailored to individual students'' needs, resulting in improved comprehension and skill development.
- Established a positive learning environment by fostering strong relationships with students and maintaining open lines of communication with parents.
- Increased student confidence and motivation by celebrating their accomplishments and providing constructive feedback on areas for improvement.
- Implemented effective time management strategies to ensure each student received adequate instruction during scheduled sessions.
- Fostered critical listening skills by exposing students to various recording techniques and production styles.
All Rounder/Kitchen Prep Cook
Point Leo General Store
08.2021 - 02.2022
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
- Supported culinary team by maintaining a clean and organized workspace, reducing preparation time.
- Collaborated with chefs to develop menu items, incorporating seasonal ingredients for optimal freshness.
- Ensured timely completion of prep tasks, enabling smooth service during peak hours.
- Managed multiple tasks simultaneously while maintaining attention to detail under pressure during busy shifts.
Server
Tre And Baxter Valley Winery
02.2020 - 11.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
WSET Level 2 - Wines -
WSET Global
Melbourne Wine School02.2024
Responsible Service of Alcohol (Updated)
2024
Professional Certificate of General Music Studies - Music
Berklee College of Music
Berklee College Of Music - USA2019
Year 12 VCE Completion -
Frankston High School
Frankston, VIC2017
Skills
- Fine-Dining Expertise
- Cost Control
- Wine Pairing
- Allergen awareness
- Vendor relations
- Conflict resolution
- Quality control
- Table service
- Bar management
- Team leadership
References
References : Character and professional references available upon request
Timeline
Food and Beverage Supervisor
Alba Thermal Springs
09.2022 - Current
All Rounder/Kitchen Prep Cook
Point Leo General Store
08.2021 - 02.2022
Server
Tre And Baxter Valley Winery
02.2020 - 11.2021
Music Tutor
Pearcedale Primary School
09.2017 - 12.2022
WSET Level 2 - Wines -
WSET Global
Responsible Service of Alcohol (Updated)
Professional Certificate of General Music Studies - Music
Berklee College of Music
Year 12 VCE Completion -
Frankston High School
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