Cassie Slater
Footscray,VIC
Summary
Building and Facilities Management professional with over 15 years of experience delivering results
across complex, multi-site portfolios.
Recognised for exceptional stakeholder engagement, customer service and performance under pressure, I
consistently drive operational excellence through persuasive, practical solutions.
My technical knowledge spans mechanical, hydraulics, fire control systems, security and other building services,
and is complimented by the ability to read and interpret technical drawings. I am passionate about
initial building setup, register creation, and DLP management, and have been fortunate to build a
broad, hands-on skill set through mentorship by industry leaders.
A confident and collaborative leader, I am committed to fostering strong, skilled teams and driving
service delivery that enhances both asset performance and customer experience.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Building and Facilities Manager
Connect Facilities
11.2022 - Current
- Managed a portfolio consisting of 1000 apartments, 10 towers, 35 buildings, 4 commercial tenancies and 11 Owners Corporations simultaneously.
- Managed daily operations of facilities to ensure optimal functionality and safety standards.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
- Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
- Established emergency response procedures, effectively managing crisis situations with minimal disruption to operations.
- Enhanced building security with the installation of upgraded access control systems, CCTV surveillance cameras, and improved lighting.
- Collaborated with stakeholders to develop capital improvement plans that aligned with organizational goals and budgets.
- Implemented waste reduction initiatives by introducing recycling programs and partnering with environmentally responsible vendors.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Reviewed and oversaw construction and renovation projects.
- Developed and oversaw budgets facility-related expenses, promoting cost-effective solutions.
Estate and Facilities Manager
Alamanda PS604255Y
06.2017 - 11.2022
- Managed a large and complex residential housing estate, consisting of 1450 lots plus a 40 lot over 55-year-old residential community and common facilities including pools, tennis courts, function room, gymnasium and cafe tenancy.
- Oversaw facility maintenance operations, ensuring compliance with safety regulations and organisational standards.
- Developed and implemented cost-effective strategies for facility management and resource allocation.
- Managed contractor relationships, negotiating contracts to enhance service delivery and reduce expenses.
- Trained staff on best practices for facility operations, fostering a culture of safety and efficiency.
- Implemented preventive maintenance programs, reducing equipment downtime and enhancing overall performance.
- Interviewed, hired, and trained employees.
- Provided mentorship and guidance to junior staff members, fostering a positive work environment that promoted professional growth.
- Coordinated space planning efforts to optimize facility usage and accommodate changing business needs.
- Negotiated contracts with vendors to obtain favourable and cost-effective terms and conditions.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Created management reports outlining important facility statistics.
Office and Payroll Manager
Living Electrics / Tri Inspections
07.2007 - 06.2018
- Streamlined payroll workflows, reducing processing time by implementing automated systems and best practices.
- Performed calculations in overtime, annual leave, and sick hours to provide accurate data for processing payroll.
- Evaluated office technology needs, recommending upgrades to enhance workflow and data management systems.
- Provided exceptional customer service when addressing client inquiries or concerns.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Administrative Officer
Keypass
09.2003 - 09.2006
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Increased customer service success rates by quickly resolving issues.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Leisure Centre and Facilities Manager
AMF Bowling
02.1996 - 08.2003
- Provided effective management of some of the largest and busiest bowling centres in Melbourne.
- Oversaw daily operations and managed facility operations ensuring compliance with company policies and safety standards.
- Developed and implemented training programs to enhance staff performance and service quality.
- Managed maintenance schedules, improving efficiency of repair and upkeep processes.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Maintained accurate records of all transactions at the centre, ensuring transparency in financial reporting for internal stakeholders.
- Managed work and performance of more than 40 employees.
- Developed and implemented marketing strategies to attract new clients and retain existing ones.
- Developed and implemented preventive maintenance programs to enhance operational efficiency.
Education
VCE -
Penleigh And Essendon Grammar School
Melbourne, VIC12-1995
Skills
- Building inspections and maintenance
- Facility inspections and maintenance
- Budgeting and financial management
- Asset management
- Multitasking Abilities
- Relationship building and stakeholder satisfaction
- Adaptability and flexibility
- Professionalism
- Preventive Maintenance
- Regulatory compliance
- Contract management
- Occupational Health and safety
Certification
Occupational Health and Safety: Fire & Emergency Preparedness Training - Jim Rogers - 2025
Mechanical Systems: Reading HVAC, Plumbing and Other Drawings & Schematics - LinkedIn Learning - 2025
Conflict Management Training - Life Saving Victoria - 2022
Licenced Aquatic Technical Operator SISSS00110 - Life Saving Victoria - 2022
Aquatic Risk Workshop - Life Saving Victoria - 2022
Pool Rescue Workshop - Life Saving Victoria - 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Building and Facilities Manager
Connect Facilities
11.2022 - Current
Estate and Facilities Manager
Alamanda PS604255Y
06.2017 - 11.2022
Office and Payroll Manager
Living Electrics / Tri Inspections
07.2007 - 06.2018
Administrative Officer
Keypass
09.2003 - 09.2006
Leisure Centre and Facilities Manager
AMF Bowling
02.1996 - 08.2003
VCE -
Penleigh And Essendon Grammar School
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