Cassie Stott
SCOTT CREEK,SA
Summary
Dynamic professional with a proven track record in customer engagement and sales strategies, honed across roles ranging from Zone Manager at Mecca Brands to Business owner at Extend. Excells in team collaboration and task prioritisation, significantly enhancing customer satisfaction and team performance. Expert in verbal and written communication, consistently achieving and surpassing company goals.
Overview
16
16
years of professional experience
Work History
Host/Skin Specialist/Zone Manager/2IC
Mecca Brands
Burnside, SA
03.2018 - Current
- Manage daily card and cash transactions, maintaining payment records and investigating discrepancies
- Contribute to team efforts by accomplishing related tasks as needed
- Deliver outstanding customer service and support through entire customer interraction, maintaining loyal clientele
- Oversee team, providing feedback as a custodian of the customer experience
- Provide product recommendations and demonstrations.
- Support team growth through on floor training and guidance
- Provide team with insights into KPI's and current store performance, and implement strategies to improve on these metrics based on specific company driven focuses
- Develop daily action plans in line with store focuses
- Provide conflict resolution solutions during challenging product returns/exchanges
Head Barista, Supervisor, Assistant Manager
Koko Black
Adelaide, SA
04.2014 - 04.2020
- Provided exceptional customer service
- Supported and managed staff
- Maintained a clean and safe kitchen environment
- Managed stock levels
- Ordering and inventory management
- Implemented sustainable practices
- Conflict resolution
- Cash management and banking
- Latte art
Owner/Eyelash Extension Technician
Extend
SCOTT CREEK, SA
01.2013 - 01.2020
- Applied eyelash extensions
- Advertising and marketing
- Maintained client base
- Bookkeeping
- Sourced and ordered products
- Researched and trialed new products
Art Therapist
Relationships Australia SA
Marion, SA
06.2016 - 06.2017
- Ran art therapy classes
- Created lesson plans
- Developed and maintained client relationships
- Liaised with local businesses to secure sponsorship
- Sourced art supplies
Bar Tender, Waitress
Arkaba Hotel
Fullarton, SA
02.2014 - 08.2014
- Served alcoholic beverages
- Maintained a clean and safe bar environment
- Monitored stock levels
Store Manager, Shift Manager, Pizza Maker, Deliver
Bubba Pizza Pasta & More
Aldgate, SA
11.2008 - 02.2013
- Food preparation and pizza making
- Barista duties
- Ordered and managed stock
- Quality control
- Responsibilities for WHS
- Oversaw workplace hygiene and procedures
- Staff management and rosters
- Managed takings and floats
Assistant Coordinator
Gilles St Fashion Markets
Adelaide, SA
01.2010 - 01.2013
- Coordinated and supported stallholders
- Public relations and customer service
- Managed traffic and parking
- Ensured stallholders adhered to WHS requirements
- Oversaw presentation of market facilities
Barista
The Essence
Stirling, SA
06.2010 - 01.2011
- Barista duties
- Cleaning and maintenance
- Prepared ingredients and basic meals
- Waitressing
Cleaner/Kitchen Hand
Warrawong Wildlife Sanctuary
Mylor, SA
04.2010 - 01.2011
- Cleaned and reset cabins, toilets, and café area
- Food preparation
Education
High School Diploma -
St Fancis De Sales College High School
Mount Barker12-2008
Some College (No Degree) - Electrical And Mechatronic Engineering
University of South Australia
Adelaide, SASome College (No Degree) - Aviation
University of South Australia
Adelaide, SACertificate III in Set And Scenery Construction - Design For Theatre And Events
Adelaide College of The Arts (TAFE SA)
Adelaide12-2014
Skills
- Detail-oriented
- Customer service
- Strong interpersonal skills
- Verbal and written communication
- Team collaboration
- Sales strategies
- Customer engagement
- Task prioritisation
Affiliations
Laser cutting and engraving is a side hobby of mine, something I find to be both relaxing and a creative outlet.
Accomplishments
Awarded School Physics Award during Year 12 Education
References
References available upon request.
Timeline
Host/Skin Specialist/Zone Manager/2IC
Mecca Brands
03.2018 - Current
Art Therapist
Relationships Australia SA
06.2016 - 06.2017
Head Barista, Supervisor, Assistant Manager
Koko Black
04.2014 - 04.2020
Bar Tender, Waitress
Arkaba Hotel
02.2014 - 08.2014
Owner/Eyelash Extension Technician
Extend
01.2013 - 01.2020
Barista
The Essence
06.2010 - 01.2011
Cleaner/Kitchen Hand
Warrawong Wildlife Sanctuary
04.2010 - 01.2011
Assistant Coordinator
Gilles St Fashion Markets
01.2010 - 01.2013
Store Manager, Shift Manager, Pizza Maker, Deliver
Bubba Pizza Pasta & More
11.2008 - 02.2013
High School Diploma -
St Fancis De Sales College High School
Some College (No Degree) - Electrical And Mechatronic Engineering
University of South Australia
Some College (No Degree) - Aviation
University of South Australia
Certificate III in Set And Scenery Construction - Design For Theatre And Events
Adelaide College of The Arts (TAFE SA)
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