Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cassie Sullivan

The Range,SA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, I have been in hospitality industry for over 22 years

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bookkeeper

IPC Granite
Lonsdale, South Australia
10.2023 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Created reports from log data as requested by management or customers.
  • Estimated labor requirements for jobs to plan work schedules.

Bookkeeper

KSA
Plympton, SA
10.2023 - 12.2023
  • Prepared purchase orders and expense reports.
  • Managed weekly payroll duties and submitted data to payroll contractor.
  • Maintained database of customer orders, tracking progress from receipt through delivery.
  • Answered customers' questions about products, prices, and availability.
  • Informed customers of shipping dates and tracking and order information.
  • Greeted customers warmly upon arrival at the store or via phone call.
  • Responded to customer emails in a courteous and efficient manner.

Coffee Barista

Meeting Place
Mclaren Vale, South Australia
04.2022 - 10.2023
  • Operated cash register to process payments from customers.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Maintained cleanliness of work area, including counters and equipment.
  • Greeted guests with pleasant smile and superior customer service.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
  • Prepared and served hot or cold beverages.
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint.
  • Received and accurately processed customer payments.

Hospitality Team Member

Beach House
Seaford, South Australia
11.2017 - 07.2021
  • Assisted with set up for social events and food deliveries.
  • Greeted visitors, clients and guests in a professional manner.
  • Managed conference room bookings and coordinated catering services as needed.
  • Delegated work to staff, setting priorities and goals.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Organized guest support services for guests to meet accommodation, transportation and service needs.
  • Completed day-to-day duties accurately and efficiently.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Counted and balanced cashier drawers.
  • Resolved customer complaints promptly and professionally.
  • Developed key customer relationships to increase sales.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Provided training support for new hires within the hospitality team.
  • Organized tables according to customer preferences.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Maintained cleanliness of dining area, kitchen, and other areas of the restaurant.
  • Computed bills, collected payments and made change for guests.

Front of House Manager

Carmel's Bar And Grill
Mclaren Vale, South Australia
06.2010 - 04.2018
  • Developed strategies to improve customer satisfaction ratings within the restaurant.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Explained goals and expectations required of trainees.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Tracked sales data and generated reports on sales trends within the restaurant.
  • Responsible for ordering supplies necessary for front-of-house operations.
  • Interviewed, hired and trained new employees.
  • Maintained cash registers throughout shift and ensured accuracy of transactions.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Worked closely with chefs to ensure timely delivery of food orders to tables.
  • Handled guest complaints quickly to maintain positive dining experience for patrons.

Education

High School Diploma -

Willunga High
Willunga, SA
12-2005

Skills

  • Beverage Preparation
  • Cash Register Operation
  • Safe Food Handling
  • Staff Training and Development
  • Basic Accounting
  • Hospitality and Service Knowledge
  • Customer Experience Management
  • Opening and Closing Duties
  • POS System Operation
  • Positive and Professional

Certification

  • RSA
  • Gaming license
  • Cert 3 in Hospitality
  • Cert 3 in Massage
  • Cert 3 in Age Care and Disabilities

References

References available upon request.

Timeline

Bookkeeper

IPC Granite
10.2023 - Current

Bookkeeper

KSA
10.2023 - 12.2023

Coffee Barista

Meeting Place
04.2022 - 10.2023

Hospitality Team Member

Beach House
11.2017 - 07.2021

Front of House Manager

Carmel's Bar And Grill
06.2010 - 04.2018

High School Diploma -

Willunga High

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Cassie Sullivan