Cassie YU

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Maintained counter and display areas for cleanliness and organization.
• Identified skin needs of customers to provide assistance in choosing best products.
• Applied makeup and skincare products to customers following guidelines to enable testing of brand.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Followed up with customers to increase satisfaction with purchases and services.
• Listened to customer needs and desires to identify and recommend optimal products.
• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
• Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.

• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
• Expedited invoice processing with effective communication between internal departments and external vendors.
• Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
• Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Greeted guests and inquired into beverage choices.
• Operated POS system to facilitate cash and credit transactions and refunds.
• Managed closing duties by restocking items on cart and reconciling cash drawer.
• Assisted customers with carry-out service.

• Helped customers complete purchases, locate items and join reward programs.
• Greeted customers and helped with product questions, selections and purchases.
• Increased sales by offering advice on purchases and promoting additional products.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Used POS system to process sales, returns, online orders and gift card activations

Organizing a team of 11 associates for new store openings including adverting, making posters, organize opening activities, draw up a opening plan, set store membership system, train employees, classify products, etc.）Launched an e-commerce sales platform (WECHAT) and grew revenue stream 30% through social media channels. Successfully help each of my team members achieve their KPIs.

DUTIES:
-Hire and train staff
-Compose shift schedules and run payroll
-Organise orders and inventory
-Implement safety policies
-Interact with vendors and suppliers
-Manage store budgets
-Track and increase sales
-Offer excellent customer service
-Identify market trends that appeal to customers
-Respond to customer questions, concerns and complaints
-Evaluate self-on-the-job performance, as well as other staff
-Ensure promotions are accurate and in tune with company’s standards
-Help, drive, motivate, and encourage retail sales staff to achieve sales targets

Always the best seller in the store and successfully achieved project schedule goals. Reviewed customer feedback and then suggested ways to improve processes and customer service levels which increased satisfaction rate from 81% to 95%. Ensured that new clients would grow into a loyal customer base in a specialist niche market by implementing a new loyalty programs

DUTIES:

-Recruit, Coach, counsel, discipline and train employees.
-Overseeing salespeople, cashiers.
-Organize and distribute staff schedules.
-Keeping records of expenditure, sales figures, and employee performance.
-Evaluating the supply and availability of stocks, and profit-margins.
-Implementing measures to avoid stock damages, theft, and wastage.
-Monitoring shelve stocks and product displays, and the general appearance of the store.
-Investigating market trends and offering products that would appeal to customers.
-Addressing customers' requests, comments, and complaints.
-Motivating employees to achieve targets.
-Training new staff members and scheduling shifts.

Help accountants for the daily work.

DUTIES:

- Classification file

- Organize receipts and bills

- Use accounting software to issue invoices

- Contact users and ATO

- Mail or send all the invoices

- update customer records in the company database

- Bank reconciliation for internal bank accounts

- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.

DUTIES:

-Helped customers locate products and checked store system for merchandise at other sites.

-Maintained records related to sales, returns and inventory availability.

-Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

-Fielded customer questions to share information about products, availability and pricing.

-Input credit and debit card payments in POS system to complete purchases.

-Set and achieved company defined sales goals.

-Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

-Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

-Recorded accurate and efficient records in customer database.

The half of the sales all from me in a 5 people sale team and build a lots of potential customer.

DUTIES:

- Worked to build relationships with customers and built potential for additional sales.

- Offered each customer top-notch, personal service to boost sales and customer satisfaction.

- Listened to clients and introduced solutions to satisfy business and personal needs.

- Informed customers of current store promotions to encourage additional sales purchases.

- Displayed merchandise by arranging in appealing ways to boost sales.

- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

- Managed customer from initial contact to closing with attention to detail to build loyalty.