Summary
Overview
Work History
Education
Skills
Interests
Timeline
Roles & Awards
Generic
Cassie Zolnierczyk

Cassie Zolnierczyk

Broadford

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional people skills. Friendly, adaptable, and always willing to learn new things. I thrive in high-pressure environments that will develop me personally and professionally. I am always happy to take on new responsibilities in order to maintain a happy and efficient work environment.

Overview

7
7
years of professional experience

Work History

Food Service Team Member /Shift Manager Trainee

KFC RG Restaurants Pty Ltd
02.2021 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Trained new team members on company policies, procedures, and best practices, improving overall team efficiency.
  • Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
  • Earned recognition from management for consistent punctuality, strong work ethic, and excellent teamwork skills.
  • Handled customer concerns promptly and professionally, resulting in increased customer loyalty and repeat business.

Hospitality Waiter

The Commercial Hotel
01.2019 - 01.2021
  • Consistently received positive feedback from guests and management alike for exceptional service delivery and dedication to maintaining high standards in hospitality.
  • Collaborated with kitchen staff to ensure prompt service and accurate order fulfillment.
  • Increased repeat business by building rapport with regular patrons through personalized service.
  • Resolved customer complaints efficiently, ensuring a positive resolution and maintaining guest satisfaction.
  • Developed my skills of conflict management.

Education

Bachelor of Education - Education

La Trobe University
Bendigo, VIC
11-2028

Skills

  • Strong work ethic
  • Cleaning and sanitation
  • Excellent customer service
  • Efficient workflow
  • Inventory management
  • First-Aid trained
  • Quick learner
  • Highly capable in areas of literacy and mathematics

Interests

  • Baking
  • Avid Reader
  • Netball
  • Enjoy participating in Yoga & Pilates for overall physical and mental well-being
  • I enjoy helping others and giving back to the community
  • Volunteering at my local football and netball club

Timeline

Food Service Team Member /Shift Manager Trainee

KFC RG Restaurants Pty Ltd
02.2021 - Current

Hospitality Waiter

The Commercial Hotel
01.2019 - 01.2021

Bachelor of Education - Education

La Trobe University

Roles & Awards

2025 School Captain of Broadford Secondary College

2025 President of Student Representative Council


Les Neill Memorial Scholarship, 2024

Delaney Scholarship, 2024

Vice Chancellors' Scholarship, 2025

Commonwealth Teaching Scholarship, 2025

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Cassie Zolnierczyk