Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
Generic

CATALINA ACOSTA PALACIO

Perth,WA

Summary

Hospitality and operations professional with over 9 years of experience in leading high-performing teams and driving strategic growth for multisite businesses. Proven track record in restaurant openings, operational efficiency, and achieving double-digit revenue increases. Expertise in training and developing staff to enhance customer experiences while maintaining compliance with hygiene regulations. Adaptable and effective in fast-paced environments, consistently recognized for quality work and ability to thrive under pressure.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Kitchen Trainer

Betty's Burgers
Perth, WA
02.2024 - Current
  • Work with managers to make sure to meet company standards and financials. Also, develop strategies for improving service times without sacrificing quality or customer satisfaction.
  • In charge of keeping and maintaining the company standards, and improving kitchen workflows and efficiency.
  • Assessed employee performance and provided constructive feedback regularly.
  • Demonstrated proper food handling techniques and safety protocols. Maintained a safe work environment by adhering to all health department regulations.
  • Conducted hands-on training sessions for new kitchen employees and identified areas for improvement or additional instruction needed.
  • Monitored inventory levels of supplies needed for kitchen operations while minimizing waste as much as possible.
  • Ensured that all equipment was properly maintained according to manufacturer guidelines.
  • Performed regular inspections of kitchen staff uniforms, cleanliness, appearance, attitude.
  • Open new restaurants and support from the setup to the training, following all guidelines and standards.

General Manager

Betty's Burgers
Gold Coast/Perth, QLD/WA
09.2020 - 02.2024
  • Led daily operations for fast-casual dining restaurant.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Oversaw inventory management and supplier relationships for optimal stock levels.
  • Tracked monthly sales to generate reports for business development planning.

Kitchen Manager

Betty’s Burgers
Gold Coast, QLD
04.2018 - 09.2020
  • Managed daily kitchen operations and ensured food quality standards.
  • Trained and supervised kitchen staff in food preparation techniques.
  • Implemented food safety protocols and maintained sanitation compliance.
  • Coordinated inventory management and ordered supplies as needed.
  • Controlled kitchen costs through efficient resource allocation and waste reduction.
  • Resolved customer complaints related to food service and kitchen issues.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.

Operational Kitchen Manager

Comuna Cantina
Gold Coast/ Brisbane , QLD
09.2017 - 03.2018
  • Developed and maintained food safety standards and procedures.
  • Trained new employees on kitchen protocols and equipment use.
  • Coordinated menu planning with chefs for seasonal offerings.
  • Conducted regular inspections to maintain cleanliness and organization.
  • Implemented cost control measures for food preparation processes.

Head Chef

Comuna Cantina
11.2016 - 03.2018

Commis chef

Southport Sharks
08.2015 - 10.2016

Sous Chef

Vapiano’s
12.2013 - 08.2015

Education

Certificate IV - Commercial Cookery

Holmes Institute
03.2016

Bacteriologists and Clinical Laboratory -

Colegio Mayor de Antioquia University
Colombia
01.2009

Skills

  • Restaurant opening and management
  • Employee training and development
  • Food safety compliance
  • Inventory control
  • Service quality assurance
  • Cost management
  • Team leadership
  • Health and safety regulations
  • Problem solving skills
  • Workplace safety practices
  • Multitasking ability

Languages

  • Spanish, Fluent
  • English, Fluent

Certification

  • RSA
  • Approved Manager
  • Food Safety Supervisor
  • First Aid
  • Fire Training

Accomplishments

  • Winner Kitchen Manager of the Year 2019 Betty's Burgers
  • Nominated for General Manager of the Year 2021, 2023, and 2024
  • Nominated for Restaurant Marketing of the year 2023 and 2024 Bettys Burgers
  • Winner of Restaurant Marketing of the year 2024 Bettys Burgers

Affiliations

  • Contribute to new restaurant openings, participating in the opening of over 15 brand new restaurants around the country
  • Being part of the National Health and Safety Committee

Timeline

Kitchen Trainer

Betty's Burgers
02.2024 - Current

General Manager

Betty's Burgers
09.2020 - 02.2024

Kitchen Manager

Betty’s Burgers
04.2018 - 09.2020

Operational Kitchen Manager

Comuna Cantina
09.2017 - 03.2018

Head Chef

Comuna Cantina
11.2016 - 03.2018

Commis chef

Southport Sharks
08.2015 - 10.2016

Sous Chef

Vapiano’s
12.2013 - 08.2015

Certificate IV - Commercial Cookery

Holmes Institute

Bacteriologists and Clinical Laboratory -

Colegio Mayor de Antioquia University

Similar Profiles

CREATE PROFILE
CATALINA ACOSTA PALACIO