Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Work Availability
Accomplishments
Timeline
Generic
Catalina Padilla

Catalina Padilla

Summary

Dynamic professional with extensive experience in team leadership, strategic planning, and operational management. Proven ability to leverage strong communication and organizational skills to drive project success while fostering productive work environments and consistently achieving goals. Collaborative leader dedicated to promoting an engaged and empowering work culture through effective partnerships with coworkers. Recognized for building and maintaining relationships with diverse stakeholders in fast-paced, dynamic settings, ensuring alignment and driving results.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Supervisor /General Manager

Best Coffee
06.2024 - Current
  • Developed and implemented strategic operational plans to enhance productivity across departments.
  • Analyzed performance metrics to identify areas for process improvement and cost reduction initiatives.
  • Collaborated with cross-functional teams to streamline workflows and optimize resource allocation.
  • Led training sessions for staff, focusing on best practices and operational efficiency techniques.
  • Established key performance indicators to track progress and drive accountability within teams.
  • Facilitated regular team meetings to promote communication and align objectives with organizational strategy.
  • Enhanced operational efficiency by streamlining processes and optimizing workflow methods.
  • Improved customer satisfaction ratings with proactive communication strategies addressing client concerns efficiently.
  • Leveraged data analytics tools for insightful decision-making processes guiding strategic direction setting in alignment with organizational objectives.
  • Spearheaded corporate social responsibility initiatives, demonstrating commitment to community engagement and sustainability efforts.
  • Cultivated strong relationships with key industry influencers shaping favorable public perceptions driving brand recognition.
  • Led a team of professionals to achieve company goals, fostering a collaborative work environment.

Mechanical Labourer

Chandler Macleod
12.2023 - 06.2024
  • Module bracket install - SPC installation - Progress tracking Mech - QA - Pronto Check - Panel Scanning.
  • Operated and maintained various mechanical tools and equipment to ensure optimal performance.
  • Collaborated with team members to troubleshoot mechanical issues efficiently and effectively.
  • Contact: Jayden (Site Manager) 0415414035 - Jacqueline (Leading Hand of Module Brackets)

Assistant

Best Coffee
06.2023 - 10.2023
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
  • Assisted in training new staff on operational procedures and service standards.
  • Monitored inventory levels, ensuring timely restocking of supplies for uninterrupted service.

Manager of Solution and Sales

Apex American.
08.2020 - 12.2021
  • Supervised daily operations to enhance efficiency and ensure adherence to company policies.
  • Developed and implemented process improvements, resulting in streamlined workflows across departments.
  • Mentored team members, fostering professional growth and enhancing team productivity.
  • Analyzed performance data to identify areas for improvement and initiate corrective actions.
  • Conducted regular training sessions to improve staff skills and operational knowledge.
  • Established key performance indicators to measure success and drive accountability within the team.

Marketing Adviser

Orendha
10.2018 - 07.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Manager

Adhana
10.2018 - 10.2019
  • Led cross-functional teams to enhance operational efficiency and streamline processes.
  • Developed strategic initiatives that improved team performance and project delivery timelines.
  • Mentored junior staff, fostering professional growth and skill development within the team.
  • Analyzed performance metrics to identify areas for process improvement and cost reduction.
  • Implemented new systems for tracking project progress, resulting in better resource allocation.
  • Collaborated with stakeholders to align departmental goals with organizational objectives.
  • Conducted regular training sessions to ensure staff adherence to best practices and standards.
  • Spearheaded efforts to develop innovative solutions addressing client needs and enhancing satisfaction.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

Manager

Cafe del Mundo
03.2012 - 08.2016
  • Developed strategic initiatives to improve customer satisfaction and drive business growth.
  • Managed project timelines, ensuring timely delivery of key milestones and objectives.
  • Mentored staff through training programs, fostering professional development and skill enhancement.
  • Analyzed performance metrics, identifying areas for process improvement and cost reduction.
  • Implemented new tools and systems to optimize resource allocation and productivity levels.

Education

MBA - Business Management

Advanced Diploma of Hospitality Management
Canberra Business & Technology College.
11-2026

MBA - Business Management

Diploma of Hospitality Management
Canberra Business & Technology College.
12-2025

Marketing Engineer -

Duoc UC
12.2016

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Customer relationship management (CRM)
  • Shift scheduling
  • Sales techniques
  • Conflict resolution
  • Workforce management
  • Performance evaluations
  • Business administration
  • Negotiation
  • Key performance indicators
  • Clear communication
  • Coaching and mentoring
  • Work prioritization
  • Budget control

Certification

  • White Card (2022-01 - 2022-01)
  • EWP Operate elevating work platform (2024-05 - 2024-06)
  • EWP Boom Lift under 11m (BL), Vertical Lift (VL), And Scissor Lift (SL).
  • Working at Heights and Confined Space (2024-06 - 2024-06)
  • Work in accordance with an issued permit. Enter confined space. Enter and work in confined spaces. Work safely at heights

LANGUAGES

Spanish
English

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Supervised team of 30 staff members.

Timeline

Supervisor /General Manager

Best Coffee
06.2024 - Current

Mechanical Labourer

Chandler Macleod
12.2023 - 06.2024

Assistant

Best Coffee
06.2023 - 10.2023

Manager of Solution and Sales

Apex American.
08.2020 - 12.2021

Marketing Adviser

Orendha
10.2018 - 07.2020

Manager

Adhana
10.2018 - 10.2019

Manager

Cafe del Mundo
03.2012 - 08.2016

MBA - Business Management

Advanced Diploma of Hospitality Management

MBA - Business Management

Diploma of Hospitality Management

Marketing Engineer -

Duoc UC

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Catalina Padilla