Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

CATALINA RIOS

Perth

Summary

Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Support

Adexus
09.2023 - 05.2024
  • Optimized IT support services by analyzing user feedback and implementing targeted improvements.
  • Reduced IT support tickets by proactively addressing common issues and providing user training.
  • Streamlined IT support processes for faster resolution times and increased user satisfaction.

Wait Staff Member

Tsuki Coffee
07.2023 - 09.2023
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.

Executive Attentand

The Westin Hotel
06.2022 - 04.2023
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Wait Staff Member

Sidekicker
08.2022 - 03.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Supervisor

Tsuki Coffe
11.2021 - 02.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Solicited customer feedback to identify and improve on areas of weakness.

Education

General English Course - English

Imagine Education Institute
Spring Hill, QLD
04.2023

Technician in Telecommunications And Networking - Computer Networking And Telecommunications

University Federico Santa Maria
Viña Del Mar
08.2018

Skills

  • Strong multitasking
  • Efficient organization
  • Professional Appearance
  • Handling Complaints
  • Strong Work Ethic
  • Team player attitude
  • Reliability and punctuality
  • Safety awareness
  • Staff Management
  • Employee Motivation
  • Training and mentoring
  • Complex Problem-Solving

Certification

  • IELTS Academic - Level C1

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

IT Support

Adexus
09.2023 - 05.2024

Wait Staff Member

Tsuki Coffee
07.2023 - 09.2023

Wait Staff Member

Sidekicker
08.2022 - 03.2023

Executive Attentand

The Westin Hotel
06.2022 - 04.2023

Supervisor

Tsuki Coffe
11.2021 - 02.2022

General English Course - English

Imagine Education Institute

Technician in Telecommunications And Networking - Computer Networking And Telecommunications

University Federico Santa Maria

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