Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Catalina Villar

Lakes Entrance,VIC

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction .

Overview

50
50
years of professional experience

Work History

Taxi Driver

Lakes Entrance Taxi Service
09.2023 - 07.2024
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Arrived on time to customer appointments.
  • Increased customer loyalty with excellent communication skills and a professional demeanour.
  • Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
  • Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
  • Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
  • Developed strong relationships with repeat clientele through consistent quality service.
  • Handled challenging situations calmly, resolving disputes professionally and effectively.

Administration

Joyce Mining
07.1991 - 10.2008
  • Supervised and managed daily scheduling, tasking, and administration.

Financial Controller Assistant

Harvey Direct Marketing
07.1984 - 06.1988
  • Assisted manager in all aspects of business operations.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.

Supermarket Shop Assistant

Coles Supermarket
12.1974 - 12.1981
  • Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
  • Provided exceptional customer service, answering questions and helping customers locate items.
  • Retrieved items for customers and verified prices.
  • Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.

Skills

  • Customer relations
  • Relationship building
  • Conflict resolution
  • Complaint handling
  • Staff training
  • Building rapport with staff and customers

Languages

Spanish
Native or Bilingual

Timeline

Taxi Driver

Lakes Entrance Taxi Service
09.2023 - 07.2024

Administration

Joyce Mining
07.1991 - 10.2008

Financial Controller Assistant

Harvey Direct Marketing
07.1984 - 06.1988

Supermarket Shop Assistant

Coles Supermarket
12.1974 - 12.1981

Similar Profiles

CREATE PROFILE
Catalina Villar