Catalina María Calle Vélez

• Lead sales team to meet minimum weekly conversion of 80%
• Taking calls from patients that required speaking with a supervisor or calls where the representative had not closed the sale to convince the patient and close the sale.
• Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

-Prepare daily, weekly, and monthly departmental reports.

-Led a team of 40 workers.

-Responsible for compliance with department KPIs.

-Manage and implement improvement strategies when any KPI is found at low levels, whether individual or departmental.

-Deal with angry patients or situations that necessitate a manager's involvement to reduced customer complaints, proactively addressing issues and implementing effective solutions.

• Create content for entrepreneurship modules. -Training, mentoring, and accompaniment to more than 600 young people enrolled in the program on issues of entrepreneurship, business model, marketing, and hard and soft skills.
• Accompany the young people shortlisted as winners in pitch development.
• Advise and accompany young people pre-selected as winners in the development of the investment plan.
• Prepare monthly and annual management reports.
• Support the communication channels between the program and the young participants.

• Enter into the system the receiving inventory and distribution in the warehouse.
• Assign orders for picking.
• Picking orders received online.
• Packing orders ready to be picked up by carriers

• Guide, train, and accompany entrepreneurs of the city in the zonal business development centers Cedezo.
• Guide, teach, and develop business models and their issues related to entrepreneurs of the city in the zonal business development centers Cedezo.
• Prepare monthly and annual management reports.
• Articulate with different organizations entrepreneurs of the city in the Cedezo.

• Accompany the promotion and dissemination strategies of the Programs that are led by the Banco de los Pobres Prepare the marketing plan for the Banco de los Pobres program for the 2017 and 2018 periods.
• Articulate with public and private entities and organizations to comply with the different marketing and promotional activities of the Banco de los Pobres program.
• Lead the creation and implementation of the Financial Support Network RAF (Red de Apoyo Finaciero in Spanish)