Catarina Paiva
Coorparoo,Queensland
Summary
I'm a customer-focused professional who enjoys creating smooth, stress-free experiences for others. I’m highly organised and attentive to detail, which helps me anticipate needs and keep things running efficiently. I take pride in being dependable and contributing to positive outcomes, whether through quality service or behind-the-scenes support.
Overview
3
3
years of professional experience
Work History
Junior Graphic Designer
Strawberry Brand Studio
Lisbon, Portugal
06.2023 - 02.2025
- Delivered high-quality customer service, both in-person and over the phone, ensuring a positive client experience.
- Responded to client enquiries and requests promptly, contributing to overall customer satisfaction.
- Applied effective problem-solving skills to manage challenges with efficiency and professionalism.
- Coordinated multiple design projects concurrently, ensuring timely delivery while maintaining brand consistency and quality standards.
Graphic Design Intern
Lo Siento Studio
Barcelona, Spain
02.2023 - 05.2023
- Collaborated with multidisciplinary teams to support the delivery of creative solutions across various projects.
- Maintained strong working relationships with colleagues and studio management, contributing to a productive team environment.
- Provided flexible support across tasks, adapting quickly to shifting priorities and studio needs.
Customer Service Representative
Teleperformance
Lisbon, Portugal
11.2022 - 12.2022
- Performed daily operational tasks accurately and efficiently in a high-volume call centre environment.
- Resolved customer issues swiftly, contributing to client retention and service excellence.
- Managed a wide range of enquiries, consistently meeting service quality benchmarks and KPIs.
Receptionist (Casual)
Campo Grande Padel Club
Lisbon, Portugal
09.2021 - 07.2022
- Managed client bookings and court reservations using a digital scheduling system.
- Served drinks and snacks to customers on the balcony as part of the club’s casual bar service.
- Maintained a clean, organised, and well-stocked reception area, ensuring a professional front-of-house presentation.
Education
Bachelor of Arts - Graphic Design
Solent University
Southampton, United Kingdom01.2022
High National Diploma - Design Of Communication & Multimedia
School of Innovation and Creation Technologies
Lisbon, Portugal01.2021
English Course - Advanced
Languages for Life
Lisbon, Portugal01.2021
Speaking Techniques for Audiences Workshop -
ACT - School of Actors
Lisbon, Portugal01.2020
Skills
- Adobe (Indesign, Illustrator and Photoshop)
- Client communication
- Problem solving
- Reliability
- Adaptability and flexibility
Languages
Portuguese
Native/ Bilingual
English
Professional
Timeline
Junior Graphic Designer
Strawberry Brand Studio
06.2023 - 02.2025
Graphic Design Intern
Lo Siento Studio
02.2023 - 05.2023
Customer Service Representative
Teleperformance
11.2022 - 12.2022
Receptionist (Casual)
Campo Grande Padel Club
09.2021 - 07.2022
Bachelor of Arts - Graphic Design
Solent University
High National Diploma - Design Of Communication & Multimedia
School of Innovation and Creation Technologies
English Course - Advanced
Languages for Life
Speaking Techniques for Audiences Workshop -
ACT - School of Actors
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