Caitlin Atkinson
Wollongong,New South Wales
Summary
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Senior Media Buyer/Creative Director
RP Genus
05.2023 - Current
- Mentored junior team members, fostering professional growth and development within the department.
- Utilized advanced analytics tools to measure campaign effectiveness and inform future strategy decisions.
- Implemented innovative media buying techniques to maximize exposure while minimizing costs.
- Evaluated competitive landscape regularly, adjusting media plans as needed to maintain optimal positioning for clients'' messaging.
- Oversaw cross-functional team coordination, ensuring seamless execution of media plans from inception to completion.
Multisite Practice Manager
EssilorLuxottica
09.2020 - 05.2023
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Oversaw rostering, budgeting, and financial reporting.
Assistant Store Manager
Oscar Wylee
09.2019 - 01.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Senior Optical Dispenser
Specsavers
05.2016 - 09.2019
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
Education
Certificate IV - Optical Dispensing
Australasian College of Optical Dispensing
01.2017
High School Certificate -
Kanahooka High School
01.2015
Skills
- Training and development
- Business development
- Creativity
- Time management
- Problem-solving
- Collaboration
- Conflict resolution
- Performance Management
- Customer retention
- Customer service
- Cost control
Timeline
Senior Media Buyer/Creative Director
RP Genus
05.2023 - Current
Multisite Practice Manager
EssilorLuxottica
09.2020 - 05.2023
Assistant Store Manager
Oscar Wylee
09.2019 - 01.2020
Senior Optical Dispenser
Specsavers
05.2016 - 09.2019
High School Certificate -
Kanahooka High School
Certificate IV - Optical Dispensing
Australasian College of Optical Dispensing
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