Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
21
21
years of professional experience
Work History
Operations Manager
Freedom Furniture
03.2008 - 10.2022
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Managed purchasing, sales, marketing and customer account operations efficiently.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Flight Attendant
QantasLink
04.2002 - 11.2007
Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Answered passenger questions and provided solutions to issues arising during flights.
Monitored cabin during flights and responded to passenger inquiries or issues.
Relayed updates and information to passengers after confirming key details with pilot.
Education
Hairdressing And Beauty Therapy
Carlett Park College
UK
06.1990
Skills
Multi-Unit Operations Management
Staff Management
Project Management
High-Pressure Environments
Staff Training
Goal Attainment
Customer Relationship Management
Retail Space Planning
Recruiting and Hiring
New Product Introduction Strategies
Employee Motivation
Sales Promotion
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success isn't just about what you accomplish in your life; it's about what you inspire others to do.