CATE BOLSOVER

• Managed contract documentation to reflect agreed customer requirements and ensured compliance with company policies.
• Liaised with key account customers to clarify requirements and resolve service-related queries.
• Prepared monthly and quarterly reports to meet key account contractual obligations.
• Maintained accurate contract and service records and ensured information integrity.
• Prepared quotes, variations and survey information using internal systems.
• Managed customer portals and processed leads and reactive work requests.
• Monitored recurring issues and trends, reporting them for timely resolution.
• Attended regular meetings and communicated customer issues and priorities to relevant teams.
• Supported strong relationships between Key Accounts, Operations, Managers and customers.
• Contributed to customer satisfaction and retention through accurate administration and proactive account support.

• Provided comprehensive business administration, customer service and operational support across Rentokil Initial, managing customer enquiries, orders, service requests, data entry, CRM records, reporting and document processing.
• Liaised with customers, sales, operations and management to resolve issues, coordinate services and maintain accurate information.
• Managed priorities and deadlines while ensuring compliance with company procedures and maintaining a high standard of customer service.

• Acted as a key contact for clients and candidates and liaised with them for information for specific cases.
• Conducted telephone and internet research to verify the education and
• employment facts provided by job candidates of client companies.

• Conducted telephone interviews with professional references to assess job applicant's previous work history.

• Verified requests that required sensitivity to customer processes and guidelines (followed The Privacy Act).

• Analysed and evaluated applicability of collected data.

• Persistently found the appropriate source to verify information, including multiple organizations and levels of authority.

• Assisted with onboarding, training, and coaching of new personnel.

• Undertook general administration duties such as emails, phone calls, filing and photocopying.
• Assisted customers with product enquiries, providing accurate information and tailored support to meet their needs

• Used Microsoft Office applications, including Word, Excel and Outlook, to support day-to-day administrative operations and documentation.

Assisted with accounts payable and accounts receivable processes, including invoice processing, payment administration and maintaining accurate financial records.

• • Organised accommodation and any travel arrangements for the Company.

• Delivered groceries to customers in any weather conditions and assisted packing the shopping into their cars.
• Selected and packed online groceries orders in a fast paced environment.
• Assisted customers in store and over the phone with any queries.
• Assisted with stock control, store presentation and helping out at checkouts if the online department was not busy.