Cate Guiheneuf

Responsible for the administration of non-emergency care procedures, proper handling and transporting of the sick, disabled or injured persons in a pre-hospital environment.

Key responsibilities
Perform patient assessment and intervention on-road.
Prepare reports on patients’ injuries and treatment.
Responsible for creating an inviting and diverse environment that is inclusive and culturally, physically, and psychologically safe for the patient.
Achievements
Successfully provided detailed clinical handovers to medical clinicians on a daily basis.
When required, responsible as the primary carer of clinical monitoring and patient care for low to medium acuity for Ambulance Victoria surge call outs/cases.
Consistently complied with clinical and operational policies and procedures as specified in patient transport regulations and protocols.

First point of contact/ frontline via phone and ZOOM during lockdown and COVID conditions, supporting the wider business and contributing to the ultimate goal of placing customers (jobseekers) into sustainable employment through the Disability employment program (DES).

Key responsibilities
Inform, educate and advise jobseekers in the application and implementation of procedures, processes and the interpretation of policy and DES legislation to achieve employment through DES program.
Troubleshoot stakeholder and jobseeker raised concerns, providing a transparent line of communicated processes and resolved all issues from start to end.

Manage complaints efficiently and effectively within scope and escalate those out of policy to appropriate authority.
Support local site teams in assessing jobseekers according to their skills and barriers to employment
Engage with local businesses and employers to source and create job vacancies for jobseekers.

Achievements
Apart of a team who hit the largest target of employed jobseekers through the COVID pandemic.
Consistently demonstrated commitment to a customer centric workplace culture.
Apart of a team who won WISE Employment year of achievement award 2020 and 2022.

Lead a team of approximately 260 Cabin Crew, and offered operation support to the local pilot group. Worked with relevant local stakeholders, for example third parties and local port authority to support and drive operational objectives, such as: on time performance, safety and customer service.

Key responsibilities
Accountable Leader and Manager for base activity compliance to Safety Management Systems (SMS), 
Cabin Crew EBA, and all Company Operating Manuals and Handbooks.
Managed safety incidents, lead local safety investigations, and worked with key stakeholders to facilitate risk management.
Managed all HR processes, including but not limited to; recruitment, succession planning, performance management and case management. 


Managed the local risk register and attended regular MSSRC meetings. 

Facilitated timely safety reporting, and managed the work cover and return to work programs.

Mange high level issues and complaints through to resolution.

Achievements
Strong knowledge of relevant Civil Aviation Legislation, aviation practices and procedures. 


Won the Tigerair and Virgin Australia Kodos award (Cabin crew engagement)

Managed SYD base operations (in addition to BNE base) for a four month period (Sept-Dec 2016) in lieu of a Sydney Base Manager.

Cabin Managers are responsible for managing all cabin crew and cabin safety during flight and maintain effective relationships with internal and external stakeholders such as pilots, ground staff and aircraft engineers. Requirements of a Line checker is to preform mandatory checks on cabin crew in-line with Part 11 of the Civil Aviation Safety Regulations. Team Leader is responsible to lead a team of Cabin Crew, and offered operational support to the pilot group.

Key Responsibilities

Complied with all HR processes, including but not limited to; performance management, positive feedback and reporting.

Managed a myriad of day of operations issues in collaboration with the Aerocare, SACL, cabin crew, pilots and customers.

Examine cabin crew abilities to perform a complete flight operations satisfactorily, including pre-flight and post-flight procedures and the use of any emergency equipment carried aboard the aircraft.

Achievements

Demonstrated sufficient knowledge of Airline inflight emergency procedures inline with the Civil Aviation Safety Regulations.

Contributed to facilitation of Cabin Crew training courses – Ourway engagement sessions, Service Foundations, Cabin Manager Development Workshops.

Inspired and supported cabin crew to perform at their best, drove productivity and high customer satisfaction rates.

Inflight Service Managers are responsible for managing all cabin crew and cabin safety during flight and maintain effective relationships with internal and external stakeholders such as pilots, ground staff and aircraft engineers.

Secondment position in assisting the airline's high volume recruitment strategy (6months).