Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cate Laudon

Toowoomba,QLD

Summary

Dynamic and compassionate professional with a strong background as a Nurse Assistant, complemented by previous experience in administrative roles. Known for being positive and approachable, I excel in fostering effective communication and collaboration within teams. Seeking to leverage my healthcare experience and administrative skills to transition into a non-healthcare administration role, where I can contribute to organizational efficiency and support team success. Committed to delivering exceptional results and enhancing workplace culture

Overview

12
12
years of professional experience

Work History

Assistant in Nursing

Nurse Next Door
06.2023 - Current
  • Provided high-quality patient care.
  • Enhanced team efficiency by promptly responding to tasks and working efficiently.
  • Maintained clean and safe environment, reducing risk of infections and promoting health.

Clinic Administrator/ Nursing Assistant

Toowoomba Respiratory & Sleep Specialist
01.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Documented patient information and observations in electronic health record and escalating matters accordingly
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Owner/ Administration Manager

Yarraman Gardens Motel
01.2015 - 12.2018
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Administration Assistant

LifeFlight
01.2013 - 12.2015
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Executed record filing system to improve document organization and management.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

Diploma of Enrolled Nursing - Nursing

TAFE Queensland

Certificate III Business Administration -

Department of Education And Training
01-2015

High School Certificate -

Downlands College
01-2012

Skills

  • Verbal Communication
  • Attention to Detail
  • Collaboration and Teamwork
  • Positive Attitude
  • Personable and Approachable

Timeline

Assistant in Nursing

Nurse Next Door
06.2023 - Current

Clinic Administrator/ Nursing Assistant

Toowoomba Respiratory & Sleep Specialist
01.2023 - Current

Owner/ Administration Manager

Yarraman Gardens Motel
01.2015 - 12.2018

Administration Assistant

LifeFlight
01.2013 - 12.2015

Diploma of Enrolled Nursing - Nursing

TAFE Queensland

Certificate III Business Administration -

Department of Education And Training

High School Certificate -

Downlands College

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Cate Laudon