Cate Plant
Yeppoon
Summary
Empathetic and adaptable professional with a well-rounded background in customer service, support work, real estate administration, and hospitality. Experienced in providing person-centred care, fostering independence, and supporting clients with diverse needs. Proven ability to handle sensitive interactions with discretion and compassion, while efficiently managing administrative tasks such as scheduling, reporting, and communication. Strong interpersonal skills, a calm and solutions-focused approach, and a passion for making a positive impact in people’s lives. Currently studying Certificate III in Community Services to further strengthen my ability to support individuals in care-based settings..
Overview
4
4
years of professional experience
Work History
Reception & Reservations
Big 4 Holiday Park
05.2025 - 08.2025
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
Sales Associate
Design Real Estate
06.2024 - 05.2025
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Successfully Sold a property's independently
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Communicated with clients to understand property needs and preferences.
Support Worker
Independant
03.2024 - 01.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Front of House /Special Events Assistant
Stir & Stitch
04.2022 - 03.2024
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive team environment through effective communication and collaboration with coworkers.
- Enhanced overall guest experience by paying close attention to detail when plating dishes before sending them out to diners.
- Supported planning and execution of workshops, high teas, and private functions.
Crew Member
Hungry Jack's
07.2021 - 03.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Certificate III - Community Services
Central Queensland University
Rockhampton, QLDWorking With Children Check (Paid)
Blue Card
Registration Course - Salesperson And Property Management
Complete Property Training
Yeppoon, QLD06-2024
High School Diploma -
Yeppoon State High School
Yeppoon, QLD11-2023
Certificate III - Hospitality
Axel Training
Yeppoon, QLD09-2023
Skills
- Problem Solving: Calm under pressure, solution-oriented, and resourceful
- Team Collaboration: Willingness to assist across roles and contribute to a supportive environment
- Technology Proficiency: Microsoft Office Suite, email systems, basic reservation and CRM tools
- Administrative Expertise: File management, digital documentation, appointment scheduling
- Customer Service: Friendly, efficient, and empathetic communication
- Adaptability: Quick learner with a proactive approach to change
Timeline
Reception & Reservations
Big 4 Holiday Park
05.2025 - 08.2025
Sales Associate
Design Real Estate
06.2024 - 05.2025
Support Worker
Independant
03.2024 - 01.2025
Front of House /Special Events Assistant
Stir & Stitch
04.2022 - 03.2024
Crew Member
Hungry Jack's
07.2021 - 03.2024
Certificate III - Community Services
Central Queensland University
Working With Children Check (Paid)
Blue Card
Registration Course - Salesperson And Property Management
Complete Property Training
High School Diploma -
Yeppoon State High School
Certificate III - Hospitality
Axel Training
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