Catee-Jayne Moquiuti
Tugun,QLD
Summary
Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Experienced with designing and facilitating comprehensive training programs. Utilizes innovative approaches to enhance learner engagement and skill development. Track record of demonstrating strong communication and leadership abilities to drive team success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Small Business Owner
Intuitive Earth Co
Goldcoast
01.2021 - Current
- Developed and implemented operational strategies to enhance product delivery efficiency.
- Oversaw financial planning, budgeting, and reporting processes for improved profitability.
- Led marketing initiatives to increase brand awareness and customer engagement.
- Delivered personalized massage therapies enhancing client well-being and relaxation.
- Assessed client needs to create customized treatment plans for optimal results.
- Educated clients on self-care practices to complement therapeutic sessions.
- Mentored junior therapists in advanced techniques and client management strategies.
- Streamlined scheduling processes to improve appointment availability and customer satisfaction.
- Collaborated with healthcare professionals to provide integrated care for clients' recovery needs.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Analyzed market trends and customer insights to inform strategic decision-making.
- Collaborated with cross-functional teams to align marketing strategies with business objectives.
- Managed social media platforms, increasing engagement through targeted content strategies.
- Oversaw email marketing initiatives, optimizing open rates and customer retention efforts.
- Spearheaded performance reporting efforts, providing actionable insights for continuous improvement.
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
- Cultivated partnerships with local businesses to expand network reach and enhance community presence.
- Participated in community events as a representative of the company, fostering goodwill and promoting brand awareness among local small businesses.
- Start business from the bottom up and now making revenue of $90k+.
Learning and Development Trainer
Telstra
Elanora, Runaway, Australia
01.2020 - 01.2021
- Facilitated workshops enhancing employee engagement and performance.
- Collaborated with cross-functional teams to assess training needs and gaps.
- Developed and implemented learning programs aligning with organizational goals.
- Evaluated training effectiveness through feedback and performance metrics.
- Mentored junior team members, fostering professional growth and skill development.
- Led strategic initiatives to enhance workforce capabilities and competencies.
- Streamlined onboarding processes, reducing time to productivity for new hires.
- Utilized learning management systems to track progress and optimize content delivery.
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Streamlined onboarding processes for new hires, resulting in reduced time to productivity.
- Evaluated the effectiveness of training programs using key performance indicators and adjusted content as needed.
- Developed strong partnerships with external vendors to provide diverse learning opportunities for employees.
- Enhanced employee performance by designing and implementing comprehensive learning programs.
Business Manager
Telstra
Elanora, Runaway, Australian Fair
08.2017 - 12.2020
- Led cross-functional teams to implement process improvements and enhance operational efficiency.
- Developed strategic plans to optimize resource allocation and drive business growth initiatives.
- Analyzed market trends and customer feedback to inform product development strategies.
- Established performance metrics to monitor team progress and ensure alignment with business objectives.
- Mentored junior staff, fostering skill development and promoting a culture of continuous improvement.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
- Cultivated culture of continuous improvement by encouraging innovation and critical thinking within team.
- Enhanced customer satisfaction, providing personalized service solutions based on client feedback.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Implemented CRM tools to streamline sales processes and enhance customer relationship management.
- Conducted regular performance reviews, providing constructive feedback to drive team development.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Accelerate
Telstra
South East QLD
11.2016 - 07.2017
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Consultant
Telstra
Mackay
07.2013 - 07.2016
- Delivered exceptional customer service, enhancing overall shopping experience and driving customer loyalty.
- Managed inventory levels, ensuring product availability while minimizing stock discrepancies.
- Collaborated with management to develop promotional campaigns, resulting in increased foot traffic and sales conversion rates.
- Fostered strong client relationships through effective communication and needs assessment.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Responded to telephone and in-person requests for information.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Education
Bachelor of Science - Acupunture
Endevour College of Natural Health
Gold Coast, QLD03-2026
No Degree - First Aid
Qacadmy
Gold Coast, QLD01-2025
Diploma of Education - Remedial Massage Therapist
Qacademy
Gold Coast, QLD09-2022
Skills
- Communicate with customers in a calm, empathetic and professional manner when issues arise, with the key aim of determining the extent of their problem and implementing an immediate resolution or offering options to suit their needs
- Manage customer issues in a tactful manner with the key aim of determining the extent of the problem and implementing an immediate resolution or offering alternative options that suit each individual customer
- Communicate with customers in a professional, courteous and helpful manner when handling general enquiries or complaints (via phone, email or face-to-face)
- Foster solid working relationships with team members by being respectful and supportive, offering encouragement and sharing workloads
- Prioritise tasks in order of urgency, importance, and due date; regularly prioritize these tasks as the workday progresses and workflow changes
- Exceeding KPI targets, Year on year sales and NPS growth within my stores
- Implementing sales coaching across 3 business successfully
- Build and maintain solid working relationships with internal team members and different level staff (including management); and with external stakeholders such as customers and suppliers
- Small business operations
- Business management and development
- Employee development
Certification
- Front Line Leaders – Leadership and Business training – 2016
- Certificate 4 – Personal Training 2013
- Certificate 4 – Hospitality 2009
- Graduated Senior Certificate – 2008
Languages
English
Native or Bilingual
Portuguese
Limited Working
Italian
Limited Working
Interests
- I enjoy helping others and giving back to the community
- Adventure Travel
- Running
- Enjoy participating in outdoor activities for overall physical and mental well-being
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Small Business Owner
Intuitive Earth Co
01.2021 - Current
Learning and Development Trainer
Telstra
01.2020 - 01.2021
Business Manager
Telstra
08.2017 - 12.2020
Sales Accelerate
Telstra
11.2016 - 07.2017
Sales Consultant
Telstra
07.2013 - 07.2016
Bachelor of Science - Acupunture
Endevour College of Natural Health
No Degree - First Aid
Qacadmy
Diploma of Education - Remedial Massage Therapist
Qacademy