Catelynd Harvey

• Responsible for ensuring high-quality preadmission and admission services for all types of patients, including admissions via emergency, day of admission add ons and inter-hospital transfers
• Process preadmission registrations efficiently and accurately, adhering to privacy policies and documentation standards
• Provide timely cost estimates for hospitalization and ensure appropriate financial consent from patients
• Liaise with service providers to obtain necessary approval documents for admissions, including Workcover, SurgeryConnect and third-party insurance providers
• Manage maternity admissions, including paperwork and payments
• Handle inquiries and troubleshoot issues related to hospital systems and processes
• Process admissions promptly with accurate information input and payment collection
• Provide information and assistance to patients and their families during registration and admissions process and throughout their Wesley Hospital experience
• Ensure all financial transactions and credit card details are handled securely and in compliance with PCI DSS
• Provide accurate estimates of hospital costs and maintain accountability for financial decisions regarding self-funded patients, including processing of payments prior to admission
• Support continuous quality improvement initiatives and manage difficult customer interactions effectively
• Provide guidance and training to Patient Services Officers as required

Brisbane Private Hospital - Nursing Casual Pool

June 2018 - current

SpinePlus (Brisbane, QLD) - Practice Nurse

October 2017-April 2018

• Provide comprehensive care to patients in diverse clinical environments, including drug and alcohol rehabilitation, surgical wards, and orthopaedic rehabilitation
• Demonstrate cultural competence in delivering safe and respectful care to patients of all ages and backgrounds
• Maintain accurate and detailed documentation, including care plans and progress notes, to ensure continuity of care
• Utilize clinical skills to assist with activities of daily living (ADLs), conduct vital observations, perform neurovascular assessments, and administer simple and complex wound care following aseptic technique protocols
• Manage intravenous therapy and ensure safe administration of medications
• Develop and implement nursing care plans tailored to meet needs of post-operative patients, fostering optimal recovery outcomes
• Assess, record, plan, and evaluate treatment interventions and medical conditions to provide direct, high-quality patient care.

• Enhanced social media presence by implementing innovative content strategies across various platforms, resulting in heightened brand visibility and audience interaction
• Successfully coordinated events, including budgeting, financial planning, and on-site management, ensuring optimal artist hospitality and attendee satisfaction
• Established strong rapport with artists and their management teams, overseeing all aspects of artist liaison throughout event touring cycles.
• Fostered a collaborative working environment by streamlining communication and coordination among promoter teams, local support talent, and event support staff
• Proficiently managed post-event logistics, ensuring efficient event pack-up and set-down operations, and finalise post event budget settlement
• Developed and executed comprehensive social media and digital marketing strategies, driving increased engagement and ticket sales
• Liaised effectively with photographers, door staff, and other support personnel to ensure smooth event execution and customer satisfaction
• Administered tours from initial offer through contracting, invoicing, and settlement, ensuring seamless execution
• Initiated strategic partnerships with key stakeholders, expanding agency's network and opportunities for collaboration
• Played pivotal role in ideating, developing, and launching merchandise lines, contributing to revenue diversification and brand expansion.

• Facilitate processing of preadmission, admission, and discharge documentation while providing comprehensive support to patients throughout these procedures
• Conduct fund checks for all elective admissions, including maternity cases, ensuring compliance with established protocols
• Administer daily reports to effectively manage operational activities
• Operate multifaceted switchboard efficiently to handle diverse inquiries and requests
• Proactively communicate with electively booked patients regarding excess or exclusions, fostering transparency and clarity
• Ensure accurate registration and processing of payment details for admissions
• Provide assistance to all stakeholders, such as Visiting Medical Officers (VMOs), patients, relatives, and visitors, aligning actions with organizational values
• Support initiatives for Continuous Quality Improvement (CQI) to enhance service delivery and patient satisfaction
• Execute debt collection procedures with sensitivity and professionalism
• Trained in the following Patient Services areas: Wesley Emergency Centre, Hospital Registration, Admissions, Switchboard, Chart Room, Preadmission Clinic, Day Of Surgery Area Reception and Main Reception.