Michelina (Micky) Lapa
Ryde,NSW
Summary
Professional kitchen worker with proven expertise in maintaining kitchen efficiency and cleanliness. Skilled in food preparation, storage management, and ensuring compliance with health and safety regulations. Known for strong team collaboration and adaptability to changing kitchen needs. Hardworking Kitchen Hand known for handling support tasks, mopping floors, maintaining food safety and restocking pantry items. Considered motivated and efficient worker.
Overview
55
55
years of professional experience
Work History
Kitchen Hand
Deck House
10.2024 - 09.2025
- Assisted in food preparation and ingredient organization for efficient kitchen operations.
- Maintained cleanliness and sanitation of work areas, adhering to health and safety standards.
- Supported chefs by washing, peeling, and chopping vegetables as needed for meal service.
- Operated kitchen equipment such as dishwashers and food processors under supervision.
- Collaborated with team members to maintain an organized workflow during busy shifts.
- Adapted quickly to new tasks and responsibilities in a fast-paced kitchen environment.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Kitchen Hand
Doulton House (Marconi)
03.2023 - 08.2023
- Cleaned and maintained work areas, equipment and utensils.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Cashier/ Grocery Buyer/ Supervisor
Harris Farm Markets
02.1971 - 03.2009
- Operated point-of-sale system efficiently to process transactions and manage cash flow.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring all transactions balanced at shift end.
- Assisted in training new staff on register operations and customer interaction standards.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with marketing department to create targeted advertising campaigns that showcased key grocery items and promotions.
- Worked flexible schedule and extra shifts to meet business needs.
- Developed and implemented seasonal promotional strategies to drive sales and increase customer satisfaction.
- Welcomed customers and helped determine their needs.
- Communicated with suppliers to negotiate best pricing on apparel and accessories.
- Reviewed bids and contracts to place appropriate orders.
Business Owner
Golden Banana
06.2009 - 03.2019
- Developed operational strategies to enhance service delivery and customer satisfaction.
- Managed daily business operations, ensuring efficiency in workflows and task execution.
- Implemented inventory management systems to streamline product availability and reduce costs.
- Established vendor relationships to negotiate favorable terms and improve supply chain efficiency.
- Trained staff on best practices for customer service and operational procedures.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
Timeline
Kitchen Hand
Deck House
10.2024 - 09.2025
Kitchen Hand
Doulton House (Marconi)
03.2023 - 08.2023
Business Owner
Golden Banana
06.2009 - 03.2019
Cashier/ Grocery Buyer/ Supervisor
Harris Farm Markets
02.1971 - 03.2009