Summary
Overview
Work History
Education
Skills
Personal Information
Additional Information - Achievements
Hobbies and Interests
Timeline

Caterina Branca

Thornbury,VIC

Summary

Front of House professional with extensive expertise in enhancing guest experiences and optimising event operations at renowned venues like The LUME Gallery and The Art of Banksy exhibition. Proficient in communication, problem-solving, and advanced ticket scanning, ensuring seamless operations and guest satisfaction in dynamic environments. Committed to fostering teamwork and innovation, continually improving event processes and guest feedback.

Overview

13
13
years of professional experience

Work History

FOH, Retail, THE ART OF BANKSY Exhibition

Aussie Event Logistics (AEL)
11.2024 - Current
  • Used Optimized checkout experience using advanced POS techniques. system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • POS
  • Across fever system

FOH, Supervisor, The Fans Strike Back Exhibition

Aussie Event Logistics (AEL)
11.2024 - Current
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Participated in Fever ticketing system training sessions.
  • Facilitated customer checkouts through POS machine.

FOH and Retail Assistant, The LUME Gallery

VIPeople
04.2024 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Executed swift and effective ticket verification processes.
  • Ensured orderly entry and exit of guests.
  • Guided visitors during the exhibition.
  • Relayed any detected audiovisual problems to Tech using Radio.

FOH David Attenborough’s The BBC Earth Experience

Event Services Australia ( ESA)
11.2023 - Current
  • Ensured smooth operational flow at venues.
  • Ensured seamless ticket inspection during entry
  • Implemented effective measures to control large gatherings.
  • Monitoring venue capacity
  • Contributed to morning operational updates.
  • Ensured readiness of facilities by setting up mornings and packing down evenings.
  • Notifying Tech for any A/V issues or on site incidents
  • Assisting patrons to exit and bathrooms and where different rooms are located in the exhibition
  • Photographed patrons at The BBC Earth Photo Booth.
  • Showcased how to use the interactive fish tank, enhancing patron interaction.

VOCALIST

01.2012 - Current
  • Received positive feedback from clients and booking agents, resulting in repeat bookings and referrals
  • Participated in workshops with Sol Arctica to improve vocal skills, staying current on industry trends and best practices
  • Maintained professional demeanor during long recording sessions, ensuring efficient use of studio time and resources
  • Collaborated with producers and songwriters to create dynamic harmonies and backing vocals, elevating overall sound quality
  • Enhanced the creative process by contributing original song ideas and melodies during collaborative writing sessions

Education

FILM STUDIES AND SCREENWRITING

SAE , Brisbane, QLD
12.2021

Skills

  • OZTIX, MEGATIX, POS and Fever system
  • Customer Service
  • Supervising staff
  • Crowd Control
  • Staff Training
  • Communication
  • Problem Solving
  • Adaptability and resilience
  • Complaint handling
  • Conflict resolution techniques
  • Store maintenance know-how
  • Product restocking
  • Honest and dependable
  • Team cooperation
  • Strong communication and interpersonal skills
  • Positive customer engagement
  • Safety and cleanliness standards
  • Store opening and closing
  • Retail merchandising

Personal Information

  • Date of Birth: 02/18/89
  • Nationality: Australian

Reference: Manuel Manusell

Head of Technical, LIVE NATION- The BBC Earth experience.

Additional Information - Achievements

  • Selected to work in Front of house on two special events at David Attenborough's The BBC Earth Experience - Vic Gov and social media influencers evening.
  • Front of house for 400 Gradi Second Supper event at LUME Gallery, featuring menu and hosted by renowned chef Johnny Francesco.
  • In 2023 I had the privilege of assisting as a PA for Jason Beale (post production and producer) & William Elliott with their then film production.

Hobbies and Interests

  • Cinema
  • Music
  • Art
  • Food

Timeline

FOH, Retail, THE ART OF BANKSY Exhibition - Aussie Event Logistics (AEL)
11.2024 - Current
FOH, Supervisor, The Fans Strike Back Exhibition - Aussie Event Logistics (AEL)
11.2024 - Current
FOH and Retail Assistant, The LUME Gallery - VIPeople
04.2024 - Current
FOH David Attenborough’s The BBC Earth Experience - Event Services Australia ( ESA)
11.2023 - Current
VOCALIST -
01.2012 - Current
SAE - , FILM STUDIES AND SCREENWRITING

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Caterina Branca