Caterina Monaco
Melbourne,VIC
Summary
Dynamic and results-oriented professional with a proven track record at Melinas, where I significantly increased customer service ratings. Expert in staff training and development, I excel in fostering teamwork and collaboration. Skilled in budgeting and financial management, I thrive in fast-paced environments, consistently exceeding expectations with a friendly, positive attitude.
Overview
39
39
years of professional experience
Work History
Stay at Home Mum
Myself
06.2003 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Basic book keeping, with computer skills in Cashflow and emails.
Hospitality Manager
Melinas
07.1990 - 09.2001
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
Hospitality Worker
Toorak House
06.1985 - 11.1988
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Education
No Degree - Certificate IV in Real Estate Practice
Box Hill Institute of TAFE
Melbourne, VIC12.2024
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Multitasking
Excellent Communication
Staff Training and Development
Employee Scheduling
Health and safety compliance
Labor cost control
Budgeting and financial management
Timeline
Stay at Home Mum
Myself
06.2003 - Current
Hospitality Manager
Melinas
07.1990 - 09.2001
Hospitality Worker
Toorak House
06.1985 - 11.1988
No Degree - Certificate IV in Real Estate Practice
Box Hill Institute of TAFE
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