Summary
Overview
Work History
Skills
Timeline
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Caterina Timmis

Modbury,Australia

Summary

with over 20 years of experience in customer service and a strong proficiency in MYOB Software for accurate record keeping and payroll management. Successfully oversaw factory operations for a thriving screen printing and embroidery business, leading to a client engagement that facilitated the establishment of an in-house embroidery service to enhance workwear clothing offerings. Core competencies include operational efficiency, team leadership, and strategic client relations. Committed to leveraging expertise to drive business growth and optimize service delivery.

Overview

31
31
years of professional experience

Work History

Customer Service, Workwear Co-ordinator, Logo Production

SafetyQuip
Dry Creek, Australia
02.2021 - Current
  • Prepared artwork for logo production using various graphic software, for Embroidery, printing, stickers and Signs
  • Guided clients with corporate and workwear attire
  • Processed cash transactions with precision following specified guidelines
  • Handled data entry for sales, accounts receivable
  • Restocked shelves as needed
  • Participated in consistent training sessions on new product offerings
  • Ensured all customer service standards are met at all times
  • Responded to customer inquiries via phone and email
  • Supported sales team members to drive growth and development
  • Collected deposits or payments, and arranged for billing.
  • Verified prices for customers' purchases.
  • Provided customers with product information
  • Processed orders and tracked shipments to ensure accurate delivery of merchandise
  • Maintained an organised filing system for customer records
  • Assembled orders according to customer requests and quality control.
  • Assisted in the packaging and labeling of products for shipment.
  • Kept work area clean and organized at all times.

Embroidery Machine Operator

Fully Promoted Prospect
Prospect, South Australia
08.2021 - 01.2022
  • Handled machine operations to produce logos efficiently.
  • Assisted with customer service in-store and over the telephone, answering inquiries.
  • Verified accuracy of incoming stock against suppliers' invoices.
  • Kept work area clean and organized at all times.
  • Utilized artwork applications to create and modify company logos.
  • Set up and operated embroidery machines to produce quality products.
  • Collaborated with team members in order to meet tight deadlines set by clients.
  • Followed quality control guidelines and inspected garments to verify pristine condition before final delivery to customer boosting revenue.
  • Updated and maintained databases with current information.

Office Manager

Australian T-Shirt Promotions
POORAKA, SA
01.1994 - 08.2021
  • Oversaw daily operations.
  • Organized daily administrative functions.
  • Handled accounts payable and receivable processes.
  • Generated invoices accurately and timely.
  • Handled orders for various branded merchandise.
  • Ordering stock and liaising with suppliers.
  • Facilitated dispatch of goods.
  • Produced logo artwork using diverse graphic software.
  • Greeted customers and offered assistance in finding the right look for their uniforms.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Established policies regarding pricing, promotions, and.
  • Managed employee schedules and assigned tasks and responsibilities to employees.
  • Determined which designs would best complement decorative techniques such as screen printing and embroidery to create most effective finished product.
  • Examined finished products for quality assurance purposes before shipping them out.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Managed front desk operations, including greeting visitors, and answering questions.
  • Implemented quality control measures to uphold company standards.
  • Ensured timely and accurate financial transactions.

Skills

  • Organized Recordkeeping
  • Office management
  • Account reconciliation
  • MYOB Software Skills
  • Accurate Data Entry
  • Customer service
  • Family Business Operations

Timeline

Embroidery Machine Operator

Fully Promoted Prospect
08.2021 - 01.2022

Customer Service, Workwear Co-ordinator, Logo Production

SafetyQuip
02.2021 - Current

Office Manager

Australian T-Shirt Promotions
01.1994 - 08.2021

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Caterina Timmis