Summary
Overview
Work History
Education
Skills
Timeline
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Caterina Torres

Summary

Highly organised and customer-focused professional with extensive experience in corporate reception, administration, and client service. Skilled in managing front desk operations, coordinating meetings, and ensuring seamless office functionality. Recognised for delivering a warm, professional welcome to clients and stakeholders while handling administrative responsibilities with discretion and efficiency. Proficient in Microsoft Office and committed to maintaining high standards of service and organisation.

Overview

4
4
years of professional experience

Work History

Sales Assistant

Seed Heritage for David Jones
07.2024 - Current
  • Provide exceptional customer service, handle customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients
  • Maintain store presentation and ensure stock levels are efficiently managed
  • Prepare sales reports and assist with achieving store targets
  • Support and collaborate with the visual merchandising team to enhance product displays

Receptionist & Administrative Assistant

Torres Jewel Co. Diamonds
11.2021 - 04.2024
  • Managed front desk reception, greeting clients and handling inquiries professionally
  • Scheduled and coordinated meetings and appointments for the sales team
  • Managed visitor check-ins and maintained office security protocols
  • Liaised with internal and external stakeholders to ensure seamless operations
  • Organised catering and facilitated events for company functions

Parent Helpdesk Support

Bettina Management
03.2021 - 09.2021
  • Managed high-volume phone and email inquiries, ensuring prompt resolution
  • Scheduled and coordinated appointments for prospective clients
  • Updated and maintained communication logs in CRM
  • Resolved customer queries, troubleshooting and escalated complaints when necessary

Education

Bachelor of Film - Film Production

SAE University College

Diploma of Music - Songwriting

JMC Academy

Skills

  • Front desk and reception management
  • Professional client engagement
  • Office coordination and administration
  • Calendar and appointment scheduling
  • Security pass and visitor management
  • Expense reconciliation and invoicing
  • Strong attention to detail and organisation
  • CRM and database management
  • Ability to work independently and in a team
  • MS Office
  • Zoom and MS Teams
  • Google Suite

Timeline

Sales Assistant

Seed Heritage for David Jones
07.2024 - Current

Receptionist & Administrative Assistant

Torres Jewel Co. Diamonds
11.2021 - 04.2024

Parent Helpdesk Support

Bettina Management
03.2021 - 09.2021

Bachelor of Film - Film Production

SAE University College

Diploma of Music - Songwriting

JMC Academy
Caterina Torres