Caterina Wray
Canberra
Summary
Adept at fostering team unity and enhancing customer satisfaction, my tenure at Pialligo Estate honed my multitasking and communication skills. Through proactive problem-solving and a commitment to excellence, I significantly contributed to creating memorable dining experiences, demonstrating strong leadership in high-pressure situations. My background underscores a proven track record in relationship building and operational efficiency. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Tiger Lane Restaurants
04.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Restaurant Supervisor
Saint Malo
12.2023 - 06.2024
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Restaurant Team Member
Wilma, The Pearl
10.2023 - 02.2024
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Front of House Employee
Pialligo Estate, 2 Hat Restaurant
05.2020 - 04.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Events Staff Member
Pialligo Estate
05.2020 - 04.2023
- Maintained and distributed information for functions and events.
- Assisted event manager in achieving revenue goals set for events and catering.
- Created, maintained and distributed event orders.
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Anticipated potential challenges during events and proactively devised solutions to maintain a high level of guest satisfaction.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
Education
Gungahlin College
Gungahlin Town Centre, ACT12.2024
Amaroo School
Amaroo, ACT12.2022
Skills
- Strong teamwork
- Problem solving
- Working in a Professional setting
- Customer interaction
- Cleaning and sanitizing
- Time Management
- Multitasking Abilities
- Excellent Communication
- Relationship Building
- Team building
Certification
An Responsible service of Alcohol (RSA) certificate
Timeline
Restaurant Supervisor
Saint Malo
12.2023 - 06.2024
Restaurant Team Member
Wilma, The Pearl
10.2023 - 02.2024
Restaurant Team Member
Tiger Lane Restaurants
04.2023 - Current
Front of House Employee
Pialligo Estate, 2 Hat Restaurant
05.2020 - 04.2023
Events Staff Member
Pialligo Estate
05.2020 - 04.2023
Gungahlin College
Amaroo School
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