Catharina Meulenbrock
Point Cook,VIC
Summary
Customer focused professional with extensive experience in customer service and management, now seeking to transition into a receptionist/administration role. Skilled in multitasking, and problem solving, highly organised with a proven ability to manage administrative tasks, including scheduling, reporting, and computer-based systems. Im a quick learner with strong attention to detail and a natural ability to build positive relationships with clients and colleagues. Known for delivering excellent service, resolving issues efficiently, and maintaining a high level of professionalism in fast paced environments.
Overview
2026
2026
years of professional experience
Work History
Store Manager
House
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Various administration tasks, including scheduling, record keeping and computer based systems.
- Ensure on a daily/weekly/monthly basis that the store is achieving set targets, KPI's
- Rotated merchandise and displays to feature new products and promotions.
- Stock monitoring and control
- Stocktake
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new team members.
Assistant Store Manager
House
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Various administration tasks, including scheduling, record keeping and computer based systems.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Casual Retail Assistant
House
03.2021 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greet customers and give advise based on individual needs
- Merchandising stock, clearly labelling items, and arranging according to size or VM updates.
- Meet store and individual KPI targets
- Resolve customer complaints in a professional and courteous manner and in accordance with company policy and training
- Assisting with Stocktake
- Visual Merchandising and housekeeping
Store Manager
Coles Mobile (no Longer Operating)
03.2010 - 04.2012
- Oversaw daily store operations and ensure smooth functioning
- Supervised guests at front counter, answering questions regarding products and problem solving
- Various administration tasks, including scheduling, record keeping and computer based systems.
- Achieve and exceed sales targets and KPIs
- Recruit, train and manage store staff
- Maintain high standards of customer service
- Monitor inventory levels and manage stock replenishment
- Implement company policies and procedures
- Handle customer inquiries and resolve complaints
- Prepare sales reports and analyze performance data
- Ensure compliance with industry standards
Retail Consultant
Fonezone (Telstra Dealer)
2006 - 2009
- Provided exceptional customer service, resolving complaints quickly and professionally to maintain brand reputation.
- Trained new employees on company policies, procedures, and sales techniques to expedite their onboarding process.
- Boosted customer satisfaction by providing personalized product recommendations and tailored solutions.
- Conducted regular audits of store operations, identifying areas for improvement and implementing appropriate changes.
- Various administration tasks, including scheduling, record keeping and computer based systems.
Sales Consultant
JB Hi-Fi
01.2009 - 2010
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand each individual customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Assisting with Stocktake
- Ensured all administration processes were in accordance with company policy
Education
Certificate III - Beauty
Melbourne College of Hair And Beauty
Melbourne, VICCompleted Year 11 -
Deer Park Secondary College
Deer Park12-1999
Skills
- Customer service excellence with strong client first approach
- Reception and administration support including scheduling, reporting, and data entry
- Highly organized with strong time management and prioritisation skills
- Multitasking in fast paced environments while maintaining accuracy
- Professional communication, Phone etiquette and correspondence
- Problem solving with a proactive and solutions focused mindset
- Attention to detail in records, bookings and documentation
- Adaptive and quick to learn new systems and processes
- Collaborative team support and leadership experience
- Professionalism and confidentiality in handling sensitive information
Timeline
Store Manager
House
02.2024 - Current
Assistant Store Manager
House
03.2023 - Current
Casual Retail Assistant
House
03.2021 - Current
Store Manager
Coles Mobile (no Longer Operating)
03.2010 - 04.2012
Sales Consultant
JB Hi-Fi
01.2009 - 2010
Retail Consultant
Fonezone (Telstra Dealer)
2006 - 2009
Certificate III - Beauty
Melbourne College of Hair And Beauty
Completed Year 11 -
Deer Park Secondary College
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