Summary
Overview
Work History
Education
Skills
Qualifications - Licenses Achievements
Community Service
References
Hobbies and Interests
Timeline
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Catharine Bejma

Valentine,Australia

Summary

Organized and dedicated real estate professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Chromis Occupational Medicine
07.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
  • Handled sensitive patient information with utmost discretion, adhering to privacy act guidelines at all times.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Reduced wait times by effectively managing walk-in appointments alongside scheduled visits.


Sales & Property Management Executive and Administrative Assistant

First National Real Estate
04.2022 - 02.2023
  • Working for a small company my role is varied from Sales Agent, Property Management assistant, administrative and office support to selling and listing real estate transactions while working alongside the sales manager in maintaining and creating on going relationships with both internal and external stakeholders
  • Performed home evaluations and developed competitive market analysis for individual properties to determine values and guide clients in pricing decisions.
  • Prepared detailed contracts for property transactions, safeguarding client interests while adhering to legal guidelines.
  • Developed marketing strategies to promote property listings, attracting potential buyers and generating interest.
  • Organized open houses for prospective buyers, showcasing properties effectively and generating interest in available listings. Conducted weekly open houses and provided feedback to sellers on potential buyers.
  • Negotiated property sale price to achieve the best possible out come for my clients and collaborated with stakeholders to complete property sales and purchases through to settlement.
  • Expanded client base through effective networking and referrals from satisfied customers.
  • Utilized technology tools such as real estate databases, CRM systems, and social media platforms.
  • Maintained compliance with industry regulations by completing continuing education courses and staying current on new laws or practices.
  • Increased tenant satisfaction by promptly addressing maintenance issues and implementing property improvements.
  • Developed strong relationships with tenants through clear communication, empathetic problem-solving, and attentive customer service.
  • Facilitated tenant move-ins and move-outs smoothly by coordinating schedules, inspections, and required documentation.
  • Developed new business and managed new and existing clients.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.

Buyers Agent - Self Employed

CBG Property
05.2021 - 07.2022
  • Built trusted relationship with clients to protect their interests and helped them to navigate the property market.
  • Identified clients needs and requirements by searching properties for specific needs, including price range, locations and size.
  • Negotiated with agents to secure the best price for the buyers. And conducted due diligence, including legal checks, building & pest inspections, and council requirements & checks.
  • Assisted buyers with contract preparation and the settlement process liaising with conveyancers, lenders and other relevant parties, to ensure smooth and timely settlements.
  • Expanded client base through effective networking and referrals from satisfied customers.
  • Utilized technology tools such as real estate databases, CRM systems, and social media platforms to efficiently manage workloads and stay connected with clients.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Building and Design Consultant

McDonald Jones Homes
01.2011 - 06.2020
  • Commencing communication and contact while engaging with clients to build their new residential homes, ranging in sizes from 16sq to 51sq, introducing them to standard designs, and amending plans that suit their needs and desires as required
  • At the same time, working within a client's budgets and finance assistance, developers' guidelines, and investigating council DA and/or CDC requirements
  • Guarantee a high level of customer service and support while communicating with internal and external clients throughout the building process to tender acceptance
  • As a part of a sales team, I established targets lead volume sales quotas and bonuses with high turnover while working independently to achieve expectations
  • Assisted in training new team members on building and design consulting, sales processes and company policies, promoting a cohesive working environment among colleagues.
  • Working independently and efficiently enables me to exceed company requirements within the allocated timelines by collaborating on high-priority projects while maintaining momentum with existing and new clientele.
  • Established long-term relationships with clients by consistently providing exceptional service and support even after sales transactions were completed.
  • Built a solid reputation as a knowledgeable and reliable specialist, generating an extensive network of contacts within the industry, land developers, real estate agents, financial consultants, and conveyancing companies

Land Sales Consultant

Impala Properties
04.2009 - 12.2010
  • Working independently to establish sales goals by forecasting annual sales quotas and projecting expected sales volume for existing land and future land development
  • Identified and maximized sales opportunities and increased customer retention rates
  • Worked to ensure a neat and attractive sales environment and assisted in the setup of visual displays both in-house and alternate media platforms
  • Interact with residential building companies to create house and packages and new home design opportunities
  • Proactively engaged with clients to secure land and worked with them in house design requirements to ensure that the customer's experience was unique and with ongoing support
  • I was responsible for liaising with numerous legal, financial, and building companies to ensure the smooth transition of the land purchase and enhance the client's land purchase experience.

Sales & Administration

Three Rs School Uniforms
04.2007 - 12.2008
  • Working independently to establish sales goals by forecasting annual sales quotas and projecting expected sales volume for future purchases for new and repeat business within the public and private education sector
  • Identified and maximized sales opportunities and increased customer retention rates
  • Assisting with the design, instigating change and amendments, and various textile options with potential supplies
  • I also assisted with administrative duties including reception, customer service for both internal and external customers, processing orders, filing CRM programs, stock take, filing, accounts payable/receivable and processing the end of month reports.
  • Maintained accurate records of all sales activities, allowing for efficient reporting and data analysis.
  • Managed customer inquiries efficiently, resolving issues promptly to maintain positive business relationships.
  • Enhanced client satisfaction with timely processing of orders, invoices, and delivery schedules.

Education

Diploma of Business General -

Tafe NSW

Continuing Professional Development Short Courses

Buyers Agent -

REI NSW
06.2021

Professional Communication -

Open Colleges
07.2020

Diploma in Business Management (Real Estate) -

Tafe NSW
11.2002

Skills

  • Real Estate License
  • Strong organizational skills
  • Highly Professional
  • Negotiation
  • Buyer Representative
  • Leasing and sales
  • Administrative Support
  • Proficient in Microsoft Office

Qualifications - Licenses Achievements

  • Estate Agents License 1. No. 1193430
  • Statement of Attainment – Buyers Agent
  • NSW Drivers Licence
  • Australia Passport
  • First Aid Certificate – Expired willing to renew if required.
  • WWCC

Community Service

  • Valentine Hydro Pool, 2022
  • Sculptures at Scratchley’s, 2023
  • Sculptures at Scratchley’s, 2024

References

  • First National Real Estate, Cheryl Folpp, 0437 396 607
  • MJH Group, HR Department, 02 4918 2200
  • Clare Arneman, Personal, 0407965334

Hobbies and Interests

Sailing, tennis, art, cooking and gardening and board games

Timeline

Administrative Assistant

Chromis Occupational Medicine
07.2023 - Current

Sales & Property Management Executive and Administrative Assistant

First National Real Estate
04.2022 - 02.2023

Buyers Agent - Self Employed

CBG Property
05.2021 - 07.2022

Building and Design Consultant

McDonald Jones Homes
01.2011 - 06.2020

Land Sales Consultant

Impala Properties
04.2009 - 12.2010

Sales & Administration

Three Rs School Uniforms
04.2007 - 12.2008

Diploma of Business General -

Tafe NSW

Continuing Professional Development Short Courses

Buyers Agent -

REI NSW

Professional Communication -

Open Colleges

Diploma in Business Management (Real Estate) -

Tafe NSW

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Catharine Bejma