Catherine Andrade Ballon
Sydney,NSW
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Sales Executive
SEKUR.SAC
03.2019 - 10.2024
- Achieve closing contracts and bids.
- Submit reports and quotations.
- Attend to visits from suppliers and clients.
- Promote the company's own brand for future sales Attend to clients and close sales.
- Manage, report, and supervise the area team.
- Identified opportunities for upselling and cross-selling during customer interactions.
- Developed strong relationships with customers to understand needs and preferences.
- Conducted regular follow-ups with leads to maintain interest in offerings.
- Managed customer inquiries and resolved issues to ensure satisfaction.
Store Manager's Assistant
Timberland
04.2016 - 01.2020
- Physical inventory of products.
- Complete management of sales invoices.
- Cash handling.
- Daily store closing.
- Participated in training new staff members on store policies and procedures.
- Processed customer returns and exchanges with attention to store policies.
- Helped customers locate products and answered inquiries with knowledge of store inventory.
- Maintained cleanliness of sales floor and stockroom to create welcoming environment.
Education
Bachelor in Business Marketing -
12-2022
Graduate Certificate - Computerized Executive
12-2011
Skills
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
- Windows/Office: Excel, Word, PowerPoint / Web Browser (intermediate level)
- Brand Manager
- Inscript
- Social Media Management
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Sales Executive - SEKUR.SAC
03.2019 - 10.2024
Store Manager's Assistant - Timberland
04.2016 - 01.2020
USIL - Bachelor in Business Marketing,
CETPROP – CCDEM - Graduate Certificate, Computerized Executive
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