CATHERINE ARUL CYNTHIA
BAULKHAM HILLS,NSW
Summary
Seasoned change manager with strong track record of managing complex technology transformations and driving successful change adoption. I help business leaders to focus on and manage impacts to people, process and systems in complex business environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Transformation Partner - Change
Woolworths Group
01.2023 - Current
- Partner with business leaders and cross-functional teams to deliver transformational initiatives.
- Successfully delivered a number of technological transformation programs, including Salesforce application rollout, data-driven category management tools, etc.
- Build change capability within the organisation through coaching and mentoring
- Created detailed plans for implementing new systems or procedures.
- Collaborated with cross-functional teams to develop effective solutions to address challenges arising from changes.
- Built cohesive messaging and executed plans with consistent voice, processes and tools to achieve targets.
- Developed change management plans minimizing employee resistance and accelerating adoption.
- Crafted successful messages to support large-scale, enterprise-wide changes.
- Created training programs to support organizational changes involving employees' day-to-day operations.
- Facilitated workshops and meetings to discuss proposed changes and their impacts.
- Conducted gap analyses to identify areas of improvement in change processes.
Change Manager
Woolworths Group
01.2018 - 01.2023
- Led organisational change initiatives by planning, implementing and managing change strategies.
- Programs delivered: SAP Migration to Cloud Platform, SAP Warehouse management tool for Woolworths Distribution centres, Enterprise wide new ways of working to support 'Work from Anywhere' policy, Group Risk Transformation, Group Sustainability Program, Supported the delivery of various Supply Chain programs including Automated DCs, Warehouse expansions, new process for managing stock in warehouses etc
- Conducted stakeholder analysis to identify key influencers, assess their impact on the change process, and develop tailored strategies for each group.
- Created communication plans to ensure stakeholders were informed of changes throughout the process.
- Facilitated workshops with teams to discuss new processes, procedures, and systems related to the change initiative.
- Monitored progress of the change initiative through regular meetings and check-ins with stakeholders.
- Identified potential risks associated with implementing changes and developed mitigation strategies.
- Provided coaching and training sessions on how to effectively manage change within the organization.
- Performed post-implementation reviews to evaluate success of new initiatives.
- Developed change management plans minimizing employee resistance and accelerating adoption.
- Built relationships with internal departments such as HR, IT, and Operations in order to ensure proper alignment between business objectives and technology solutions.
Business Change Analyst
Primary Connect - Woolworths
01.2016 - 01.2018
Various Project Management Roles
01.2008 - 01.2016
Change Management Practitioner
APMG International
03.2020
Education
Master of Business Administration -
UNIVERSITY OF LIVERPOOL
UK01.2008
Bachelor of Engineering -
ANNA UNIVERSITY
01.2006
Skills
- Change Management
- Impact Analysis
- Stakeholder management
- Resistance management
- Internal Communications
- Training Design
- Business readiness
- Stakeholder analysis
- Change management
- Training program development
- Communication strategy
- Project management
- Risk assessment
- Coaching and mentoring
- Gap analysis
- Technological transformation
Certification
Change Management Practitioner, APMG International, 03/01/20
Timeline
Transformation Partner - Change
Woolworths Group
01.2023 - Current
Change Management Practitioner
APMG International
03.2020
Change Manager
Woolworths Group
01.2018 - 01.2023
Business Change Analyst
Primary Connect - Woolworths
01.2016 - 01.2018
Various Project Management Roles
01.2008 - 01.2016
Master of Business Administration -
UNIVERSITY OF LIVERPOOL
Bachelor of Engineering -
ANNA UNIVERSITY
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