Catherine Bennett
Security Supervisor
Trinity Park,Australia
Summary
Security professional with proven history of managing and enhancing security protocols to safeguard assets and personnel. Known for strong focus on team collaboration and achieving results under evolving conditions. Reliable and adaptable, with expertise in risk assessment and incident response.
Coordinated Security Supervisor with 15 years of experience providing exceptional security detail and supervision for highly valuable corporate assets. Diligent and collaborative facilitator of comprehensive security system with expertly trained personnel and deliberate preventive measures. Exceptional provider of practical on-the-job training for new and sustaining security personnel.
Experienced with coordinating security measures and directing security staff. Utilizes effective team leadership to maintain safe and secure environment. Knowledge of emergency response protocols and risk management strategies.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Security Supervisor
MA Service Group
09.2020 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Kept team compliant with security protocols and appearance standards.
- Fostered culture of continuous improvement among security staff through regular feedback and performance reviews.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Prepared and submitted reports to keep management informed of security activities and developments.
Aviation Protection Officer
Trident Services /ISS Security Cairns Airport
01.2014 - 08.2020
- Ensuring the safety and security of clients at all times
- Communicating with key agencies and service providers
- Conducted regular reviews of existing security measures, identifying areas for improvement and implementing necessary changes.
- Prevented unauthorized access to restricted areas through diligent monitoring and verification of personnel credentials.
- Maintained professional demeanour while interacting with passengers, providing clear communication during security procedures.
- Managed challenging situations calmly and professionally, deescalating conflicts as necessary to maintain order within the airport setting.
- Provided excellent customer service, addressing passenger concerns and answering questions related to aviation protection procedures.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Kept up-to-date with industry regulations and best practices, ensuring accurate implementation of aviation protection procedures.
Client Support Officer
The Salvation Army Offshore Processing Center (Nauru)
01.2013 - 01.2014
- Making sure clients receive the service and benefits they are entitled
- Communicating with key agencies and service providers
- Teaching life skills- social behaviours, education, and church groups
- Completing of essential paper work
- Administering medications, appointments, and bedding
- Taking clients on excursions
- Ensuring the safety and security of clients at all times
- Respond to security breaches
- First Aid
- Deal with self -harm, suicides, mental health issues, pregnancies, and trauma
- Case notes, incident reports
- Liaise and report to Government departments and other stakeholders
- Continuously updated personal knowledge on industry trends and competitor offerings to remain competitive in the marketplace.
- Identified opportunities for up-selling additional services or products during client interactions, increasing overall revenue potential.
Client Support Officer/Security
Serco Immigration Detention Center
01.2010 - 01.2013
- Assisted in the development of new training materials for incoming Client Support Officers, enhancing team efficiency.
- Maintained detailed records of client interactions, enabling better tracking of recurring issues and trends.
- Improved client satisfaction by promptly addressing concerns and providing effective solutions.
- Sought ways to improve processes and services provided.
Skills
- Cultural Sensitive
- Problem Solving
- Strong Organisational skills
- Client Relations
- Excellent interpersonal skills
- Skilled multi - tasked
- Self - starter
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
- Safety and security procedures
- Security management
- Patrol operations
- CCTV experience
- Security team management
- Daily incident reporting
- Staffing and scheduling
- Emergency response
- Safety and security regulations
- Skilled in conflict resolution
- Personnel supervision
- Emergency management
- Security screening
- Report analysis
- Surveillance
- Policy enforcement
- Incident investigation
- Security planning
- Site visits
- Relationship building and management
- Employee relations
- Security officer development
- AED training
- Weapons screening
- Physical restraint training
- Performance assessment
- Law enforcement collaboration
Accomplishments
- Liaise with Construction supervisors, Stakeholders, Government Departments
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximise efficiency.
- Performed administration tasks such as filing, developing spreadsheets, faxing, reports, photocopying, collateral and scanning documents for inter and external correspondences.
- Estimating Contracts, Materials, Budgets.
- Support clients with mental health, Domestic violence, Professional Boundaries, Post-traumatic stress disorders.
- Assisted clients in obtaining further education, employment, other barriers to obtain employment.
Education
High School Diploma -
Woodridge High School
Brisbane 02.1975 - 10.1981
Certification
- Licensed QLD Security license - 2010 - current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceHealthcare benefitsCompany CulturePersonal development programsCareer advancementPaid sick leaveLanguages
English
Upper intermediate (B2)
Timeline
Security Supervisor
MA Service Group
09.2020 - Current
Aviation Protection Officer
Trident Services /ISS Security Cairns Airport
01.2014 - 08.2020
Client Support Officer
The Salvation Army Offshore Processing Center (Nauru)
01.2013 - 01.2014
Client Support Officer/Security
Serco Immigration Detention Center
01.2010 - 01.2013
High School Diploma -
Woodridge High School
02.1975 - 10.1981
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