Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Biswas

Mudgee,NSW

Summary

Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.

Overview

10
10
years of professional experience

Work History

Social Work Practicum Student

Mudgee Health Service
03.2025 - Current
  • Developed strong rapport with clients, fostering trust and engagement in the therapeutic process.
  • Participated in ongoing professional development activities, staying current on social work trends and emerging research findings.
  • Collaborated with interdisciplinary team members for comprehensive client support.
  • Increased community awareness on mental health issues through outreach programs and presentations.

Customer Service Team Member

Woolworths Supermarket
09.2021 - Current
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
  • Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
  • Resolved product or service problems by clarifying customer complaints, determining the cause of the problem and selecting the best solution to solve problems.
  • Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.

Customer Service Representative (Supervisor)

Harris Farm Market
07.2017 - Current
  • Managing cash register operations using POS system including processing sales and returns
  • Maintaining high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Training new team members in cash register operation, stock procedures and customer service
  • Organizing workflow and ensuring that employees understand their duties or delegated tasks
  • Monitoring employee productivity and providing constructive feedback and coaching
  • Receive complaints and resolve problems
  • Maintain timekeeping and personnel records
  • Pass on information from upper management to employees and vice versa
  • Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if need arises.

Research Project Placement

Integricare
03.2024 - 06.2024
  • Doing a research project on how local parents access services for their children
  • Attending different supported playgroup sessions throughout various locations
  • Assisting staff and managers in supporting children and their families with information and services
  • Surveying parents from supported playgroups along with contacting different organizations
  • Attending meetings with organization managers, peers, supervisors and Field Education Liaison Officer
  • Writing meeting minutes.

Wait Staff Member

The Clove Indian Restaurant
10.2021 - 04.2022
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practised safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.

Intern, Tax & Accounts Assistance

Planetech Accounting and Business Consulting
10.2020 - 12.2020
  • Taxation and Accounting knowledge and practice
  • Understanding and practice of Taxation and Accounting software
  • Communicating with the clients over the phone and in person
  • Preparing the client files and Tax Returns
  • Addressing the client's issues
  • Interaction with ATO for client cases
  • Interviewing the clients for Tax purposes
  • Updating the records in different software
  • Office administration
  • Exposer to deal with the clients to their satisfaction, still ensuring practice norms and Tax laws and Accounting standards.

Checkout Operator

Adams Apple
11.2015 - 12.2020
  • Welcoming customers, offering assistance to help find necessary store items
  • Keeping check-out areas clean, organised, and well-stocked to maintain attractive store
  • Processing efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
  • Wrapping, bagging and packaging purchases according to customer needs.

Education

Masters of Social Work - Social Work

Excelsia University College
Macquarie Park, NSW
07.2025

Skills

    Team Coaching
    Call centre experience
    Issue Resolution
    Continuous Improvement
    Employee Supervision
    Handling Complaints
    Multitasking and Organization

Timeline

Social Work Practicum Student

Mudgee Health Service
03.2025 - Current

Research Project Placement

Integricare
03.2024 - 06.2024

Wait Staff Member

The Clove Indian Restaurant
10.2021 - 04.2022

Customer Service Team Member

Woolworths Supermarket
09.2021 - Current

Intern, Tax & Accounts Assistance

Planetech Accounting and Business Consulting
10.2020 - 12.2020

Customer Service Representative (Supervisor)

Harris Farm Market
07.2017 - Current

Checkout Operator

Adams Apple
11.2015 - 12.2020

Masters of Social Work - Social Work

Excelsia University College

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Catherine Biswas