Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Bunworth

Mickleham ,VIC

Summary

Energetic Field Coordinator with solid record and significant background in maintaining field operations. Dependable with superior work ethic and dedication to organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

17
17
years of professional experience

Work History

Field Co-Ordinator

H&I Consulting Engineers
08.2021 - Current
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Answered phone calls and responded to inquiries from clients, and field technicians.
  • Managed calendars, scheduled appointments, and coordinated travel arrangements for field technicians.
  • Scoping new jobs and ensuring jobs are booked accurately.
  • Assigning jobs to sub-contracted technicians and ensuring job is received back in appointed timeframe.
  • Booking third party assistance on site- underground service detection and concrete cutting.
  • Organising vehicle services and repairs.
  • Tracking workflow for completion dates for clients and providing assistance to the team.
  • Monitor and approving billing from contractors.
  • Liaising between field technicians and clients as to any delays or issues that arise.
  • Keeping track of technicians overtime when required.
  • Assisting reception with phone calls when needed, answering client queries and forwarding calls to relevant person.
  • Ensuring field email and own email are checked and all emails are dealt with in a timely manner.

Geo Administration/Soil Report Drafting

H&I Consulting Engineers
09.2015 - 07.2020
  • Reviewing technicians fieldwork and typing borelog reports on excel template.
  • Viewing Geology with Google earth and drafting codes for soil report writing, ready to review from engineers.
  • Upon approval of engineer, drafting soil report in Microsoft word with codes and editing to provide accurate information for proposed construction.
  • Drafting site inspection letters from field technicians fieldwork in Microsoft template.
  • Tracking workflow and job completion for clients and providing assistance to the team.
  • Creating PDF of soil report, logs and other documents into one file, and emailing completed job to clients.
  • Updating carm database as job completed and sending to accounts.
  • Typing out quotes and sending quotes to clients for approval.
  • Assisting reception with phone calls when needed, answering client queries and forwarding calls to relevant person.

Reception/ Geo Administration

H&I Consulting Engineers
06.2012 - 09.2015
  • First point of contact for Geo department, assisting with client queries, forwarding calls to relevant person.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Created and maintained databases to track and record customer data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed filing system, entered data and completed other clerical tasks.
  • Offered reception support, answered phones and greeted visitors.
  • Answered phone calls and responded to inquiries from clients, and field technicians.
  • Tracking workflow for completion dates for clients and providing assistance to the team.
  • Liaising between field technicians and clients as to any delays or issues that arise.
  • Managed calendars, scheduled appointments, and coordinated travel arrangements for field technicians.
  • Checking enquiries email, booking in jobs from clients, adding to database and ensuring job is booked accurately.

Team Member

Kmart
10.2007 - 10.2012
  • Attention to detail through store presentation.
  • Answering customer phone calls and assisting with customer enquiries.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisting customers in store with stock queries.
  • Returning misplaced items and returning to correct place.
  • Greeting customers upon entry to stock and doing bag checks on exit.
  • Fitting room attendant when needed.
  • Working numerous stocktake shifts.

Education

LCCI Level 3 Business Administration Certificate

MEGT
Ringwood, VIC
2013

High School Diploma -

Scoresby Secondary College
Scoresby, VIC
2010

Skills

  • Attention to Detail
  • Customer Service
  • Office Administration
  • Time Management
  • Microsoft Word
  • Administrative Support
  • Microsoft Outlook
  • Scheduling
  • Strong Problem Solver
  • Dedicated Team Player
  • Prioritization
  • Verbal Communication

Timeline

Field Co-Ordinator

H&I Consulting Engineers
08.2021 - Current

Geo Administration/Soil Report Drafting

H&I Consulting Engineers
09.2015 - 07.2020

Reception/ Geo Administration

H&I Consulting Engineers
06.2012 - 09.2015

Team Member

Kmart
10.2007 - 10.2012

LCCI Level 3 Business Administration Certificate

MEGT

High School Diploma -

Scoresby Secondary College

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Catherine Bunworth