Summary
Overview
Work History
Education
Skills
Martial Arts, swimming, surfing, paddle boarding.
Timeline
Generic

CATHERINE CAHILL

COLEDALE,NSW

Summary


Accomplished Flight Attendant offering over 19 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Attention to detail and excellent organisational skills. Conversational level 4 in Japanese Language.

Overview

30
30
years of professional experience

Work History

Customer Service Manager

Qantas Airways Limited
MASCOT, NSW
07.2002 - Current
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Addressed passengers' concerns about delayed and canceled flights and resolved issue through communicating with the Captain to radio ahead to find out flight information, if we are delayed for their connecting flight. Positioning the passenger forward of the aircraft, allowing them to disembark first to make their connecting flight.
  • Led Facilitation team in delivery of training new recruitments. Training new Flight Attendants in First and Business Class.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Reassured and comforted passengers during turbulent flights and unavoidable delays.
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Implemented comprehensive feedback system to enhance service quality.

Business Finance Manager

Sumitomo Australia Pty Ltd.
KINGSFORD, NSW
01.1995 - 01.1998
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Met deadlines by proactively managing individual and team tasks and implementing incentive schemes.
  • Assessed employee performance and developed improvement plans.
  • Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
  • Enhanced company profitability by identifying cost-saving opportunities and implementing process improvements.

Education

High School Diploma -

St Marys Girls High School
Liverpool NSW
12.1984

Some College (No Degree) - Customer Service Management

Open Universities Australia
Online

Some College (No Degree) - Values Standards of Conduct

Open Universities Australia
Online

Some College (No Degree) - Crime Awareness

Qantas Learning
Online

Some College (No Degree) - Facilitator Development Program

Qantas (UK) Limited
London

Skills

  • Crew coordination
  • Emergency care
  • Preflight briefings
  • Business travelers
  • Hospitality service expertise
  • Food and beverage preparation
  • Company policy adherence
  • Public Speaking
  • Safety and compliance

Martial Arts, swimming, surfing, paddle boarding.

I practice Budo Benkyukai Martial arts, for physical, mental and spiritual health.

I love the outdoors hiking and love the ocean. I paddle board in the ocean,surf and swim. I love staying active.

Timeline

Customer Service Manager

Qantas Airways Limited
07.2002 - Current

Business Finance Manager

Sumitomo Australia Pty Ltd.
01.1995 - 01.1998

High School Diploma -

St Marys Girls High School

Some College (No Degree) - Customer Service Management

Open Universities Australia

Some College (No Degree) - Values Standards of Conduct

Open Universities Australia

Some College (No Degree) - Crime Awareness

Qantas Learning

Some College (No Degree) - Facilitator Development Program

Qantas (UK) Limited

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CATHERINE CAHILL