Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Cahill

Coledale

Summary

Experienced Customer Service Manager with 23 years at Qantas, delivering exceptional service across both Domestic and International Operations.

Proven leadership in Managing Cabin Crew teams, coordinating with pilots and cross functional departments to ensure safety, operational efficiency, and On Time Departures. I maintain high standards of Customer Service while upholding company policies and regulatory requirements.

Versatile background includes Charter Crew during the COVID-19 period.

London Base as a Business First Flight Attendant and Facilitator. (2007-2009).

Overview

30
30
years of professional experience

Work History

Customer Service Manager

Qantas Airways Limited
07.2002 - Current

As a Customer Service Manager I am a role model in our Safety culture and Wellbeing, Business Ambassador, Making the Moments for our customers, create an environment for people to do their best. I consistently demonstrate behaviours that is aligned to our Qantas Group Behaviours.

The standard you walk past is the standard you accept.

Business Manager

Paul Warren and Sumitomo Group
01.1995 - 01.2000
  • lodged Finance Applications and liaised with accredited financial institutions to secure appropriate funding for clients.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • acting as a intermediary between the lender and the client. Obtaining accreditation with multiple financial institutions.

Education

High School Diploma -

St Mary’s Girls High
01-1988

Skills

    Leadership

    Communication

    problem-solving

    Customer Service

    Team Management, flexibility

Timeline

Customer Service Manager

Qantas Airways Limited
07.2002 - Current

Business Manager

Paul Warren and Sumitomo Group
01.1995 - 01.2000

High School Diploma -

St Mary’s Girls High

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Catherine Cahill