Catherine Calder

• Manage telephone enquiries for mecwacare services in a sensitive and professional
manner
• Work in the MAC portals to access client information
• Clarify and inform referral sources of services provided by mecwacare and the relevant
procedures involved
• Liaise with external referral bodies to ensure appropriate communication and promotion
of mecwacare’s services
• Book Regional Assessment Service Officers (RAS) and Internal Assessment Officers
into assessments
• Schedule appointments for new NDIS participants with Disability Liaison Officers (DLO)
• Ensure appropriate information is available to support assessment e.g. hazard
screening and book assessment appointments as required
• Assist with the review of referral protocols and opportunities to grow the client base
• Ensure client data entry is complete and accurate at the point of referral and maintain
referral and Intake data
• Actively promote mecwacare services in accordance with set KPI’s and priorities
• Ensure compliance with set Intake procedures

• Provide accurate and timely administrative support to the HR Advisors as directed as well as maintain and coordinate our staff training records and compliances with our online training system.
• Coordinate and administer training programs and staff training attendance in conjunction with the People and Development and Quality Team.
• Ensure all training completion is tracked and the training system is maintained and updated accordingly.
• Assist with maintaining staff qualifications and education records.
• Act as the first point of contact for general HR enquiries.
• Respond to basic HR enquiries in the P&D email inbox, referring matters to the appropriate HR team member when necessary.
• Coordinate the administrative compliance associated with the new starter process, inductions, probation reviews, exit interviews.
• Assist in the preparation of new employee packs, induction packs, and other HR documents and correspondence.
• Provide general administration support to the HR Advisors associated with all generalist human resource functions including but not limited to; recruitment and selection, employee departures and terminations, performance management, learning and development, and WHS.
• Assist in the maintenance of electronic and hard copy employee records including printing, scanning, uploading collating and filing of documentation and HR Doc App Administration

• Ensure all Home Care packages are fully occupied through the timely distribution of documentation to Case Managers and customers
• Ensure development and growth of private customer market through the timely distribution of documentation of customer contracts
• Ensure that the customer interface experience with RF is seamless, integrated, professional and positive
• Maintain and apply an expert knowledge of Aged Care Home Care Agreements and Guidelines to all customer interactions;
• Implement and maintain accurate database to ensure compliance with prudential standards and related aged care standards
• Provide an expert and professional customer service and information service to all prospective Aged Care clients
• Facilitate and streamline documentation work flow practices to ensure a hassle free customer experience
• Support Case Managers and field staff as required
• Reconcile invoices in timely manner and liaise with internal RF accounts department
• Provide input into, then compliance with RF policies and procedures with particular reference to Admissions
• Effective and efficient communications within the team and, and between all key internal and external stakeholders as required;
• Ensure business complies with all Regulatory and Accreditation standards, working with Support Services and the Quality Manager to implement any remedial requirements as identified
• Ensure that Continuous Improvement, Quality Standards, feedback processes and all supporting protocols are adhered to and fed back to Support Services as required
• Act as a role model for a positive workplace culture and Royal Freemasons Values

• Pro-actively manage all Agent's debtors by controlling the value, number, age and proportion of outstanding premium
• Manage all employer WorkSafe insurance policy information including: registering new policy applications, maintaining policy information such as new workplaces, reviewing and classifying workplaces, updating remuneration
• Understand and apply methodology that is used in the calculation of employer premiums and ensures this is effectively communicated to employers
• Comprehend the legislative framework for WorkSafe insurance including: policy creation and maintenance, premium collection and the framework for legal debt recovery action
• Work on a variety of WorkSafe projects as required.

• Gives advice to workers on their WorkSafe rights and what to do if they are injured.
• Gives stakeholders advice on premium and claims related issues, improved operations and provided exceptional client support.
• Gives stakeholders advice about return to work and rehabilitation rights and obligations.
• Helps to resolve worker, employer and service provider concerns with the WorkSafe scheme.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Promote a positive working relationship with all business units.
• Actively participate in team meetings and project activities as required.
• Provide professional, client focused premium and claims management service.
• Answering premium and claims related queries via either telephone, written correspondence or client visit.
• Processing renewals and annual adjustments to premium.
• Analyse and forecast client premium projections.
• Maintenance and employer information and workplace details.
• Accurate assessment/allocation/advice of Workers Compensation Industry Classifications, premium calculations and Succession, Grouping and payment related queries.
• Comply with the Accident Compensation Act 1985, Premiums Order and other relevant Legislative requirements.
• Identify opportunities for process improvement.

• Stain tissue specimens with dyes or other chemicals to make cell details visible under microscopes.
• Preparation of slides for academic teaching purposes